Customer Success Manager

About This Opportunity

We are representing a confidential AI technology company seeking an experienced Customer Success Manager. Our client is an innovative organization delivering advanced recommendation solutions to enterprise customers across North America and beyond. This role offers the opportunity to work with cutting-edge technology while building strategic relationships with high-value accounts.

As part of our talent team at Get A Job.ai, we're looking for a customer success professional who can serve as a trusted advisor to enterprise clients, drive product adoption, and ensure long-term customer satisfaction in a fast-paced technology environment.

Responsibilities

• Build and maintain deep, trusted relationships with key contacts and executives at customer organizations
• Review ongoing customer campaigns and provide strategic guidance to optimize outcomes
• Successfully onboard and deploy new customers by collaborating closely with engineering teams
• Serve as a trusted advisor and subject matter expert on product capabilities and personalization best practices
• Partner with sales, product, engineering, and marketing teams to ensure customer needs are met
• Take ownership of relationship outputs including KPIs impact, revenue growth, and product enhancement recommendations
• Balance short-term project delivery while strategically planning for customer growth and expansion
• Act as the voice of the customer and provide feedback to internal stakeholders
• Identify, enable, and manage upsell and expansion opportunities with existing customers

What We're Looking For

• At least 5 years of enterprise SaaS customer success experience
• Thoughtful and empathetic approach when working with customers and internal stakeholders
• Strong analytical mindset with a focus on uncovering growth opportunities for customers
• Understanding of the AI software landscape and its applications
• Ability to work effectively with diverse customers who each have unique visions and success metrics
• Experience managing projects, roadmaps, and technical onboarding with engineering and product teams
• Preferred: Experience working with international customers in previous roles

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and match it with our client's requirements. Qualified candidates will then be submitted to the client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our placement process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.