Customer Success Application Engineer (Japan)

About This Opportunity

We are representing a confidential software company operating at the intersection of edge computing, industrial operations, and AI. This role supports customers across the APAC region as a Customer Success Application Engineer based in Japan.

Our talent team is looking for a bilingual technical professional who will be responsible for ensuring successful deployment, configuration, and value realization of industrial edge software platforms. You'll work directly with customers during proof-of-concept projects and production implementations, validating requirements and delivering measurable technical outcomes.

Responsibilities

• Validate customer requirements for proof of concept and production implementations
• Configure edge computing platforms and management systems during customer pilots and production deployments
• Lead assigned technical implementation activities and ensure contracted deliverables are completed successfully
• Develop innovative solution approaches that help customers maximize platform value
• Maintain internal solution libraries, deployment best practices, reusable configurations, and technical documentation
• Provide Level 2 technical support including troubleshooting, root-cause analysis, and customer issue resolution
• Participate in on-call rotation for customers requiring 24x7 support coverage
• Support pre-sales activities including technical architecture reviews, proposal inputs, RFI/RFP responses, and demonstrations
• Provide field feedback to Product Management and Development on customer requirements, market gaps, and enhancement opportunities
• Support webinars, customer meetings, partner enablement, and customer user group activities as needed

What We're Looking For

Must Have:

• Fluency in both Japanese and English
• Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in manufacturing environments
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
• Excellent communication skills with ability to work directly with customers, internal technical teams, sales teams, and partners
• Self-starter able to work independently and collaboratively in a fast-paced environment

Nice to Have:

• Experience with industrial edge platforms, industrial data systems, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
• Exposure to pre-sales support, solution demonstrations, technical proposal review, or RFI/RFP participation
• Experience supporting partners, value-added resellers, webinars, or user-group events
• Ability to translate field observations into clear product feedback and best-practice documentation
• Passion for solving complex technical problems and helping customers realize measurable business value

This role reports to the Director of Technical Delivery.

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will carefully review your profile and experience. Qualified candidates will be screened by our team to ensure alignment with both the technical requirements and the opportunity. Once we've completed our evaluation, we'll submit your profile to our client for consideration. Please do not contact the client directly — we manage the entire process to represent you effectively.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and provides equal employment opportunity to all qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.