Customer Service Representative Associate

Accendra Health is searching for a Customer Service Representative Associate to join our growing support team at our Uptown office in Marion County. In this full-time position, you'll be a key part of our care team, helping patients and customers understand and access the healthcare services and products Accendra Health provides.

What This Role Involves

This Customer Service Representative Associate position is core to our mission of making healthcare simpler and more accessible. You'll serve as a frontline resource for patients navigating our services, answering questions, resolving concerns, and ensuring every person who reaches out feels supported. Working alongside our care team, you'll contribute directly to delivering the personalized, long-term support that defines how we help patients across their entire healthcare journey.

Day-to-Day Responsibilities

• Handle incoming inquiries from patients and customers across multiple channels
• Explain services, products, and available care options in clear, accessible language
• Troubleshoot common questions and resolve service issues efficiently
• Process customer requests and coordinate responses with internal departments
• Document all interactions accurately and maintain detailed customer records
• Collaborate with care team members to ensure coordinated patient support
• Identify and communicate patient feedback to help improve our services

What You Bring

• Excellent communication skills and ability to explain healthcare information clearly
• Genuine empathy and patience when working with patients in various situations
• Strong organizational skills and attention to detail in managing multiple requests
• Comfort with computer systems and quick ability to learn new tools
• Commitment to full-time work and consistent, dependable attendance
• Customer-first mindset and passion for delivering helpful, professional service
• Ability to remain calm and professional when addressing complex concerns

Working at Accendra Health

At Accendra Health, we're reimagining healthcare delivery. We understand that patients need support beyond traditional medical settings, and we're dedicated to delivering care, products, and services that meet people where they are—at every stage of life. Our team members are the foundation of this mission. We believe that personalized, thoughtful service creates better health outcomes, and your role in our care team matters every single day.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.