Case Manager – Bristol Hotel (JR 5494)

Join PATH (People Assisting the Homeless) as a Case Manager serving clients at the Bristol Hotel in Santa Clara County. This full-time position focuses on helping individuals experiencing homelessness move toward stable housing and improved wellbeing through comprehensive support and resource coordination.

About the Role

The Case Manager role centers on breaking the cycle of homelessness by walking alongside clients through every stage of their housing journey—from street outreach through permanent housing placement. You'll provide individualized support grounded in trauma-informed practices, helping each person build a concrete pathway toward housing stability and better health outcomes.

What You'll Do

• Conduct detailed intake assessments and collaborate with clients to create Individualized Service Plans (ISP) that address housing, income, health, and personal goals
• Connect clients with essential resources, benefits, healthcare, mental health services, and other supports needed to reach their ISP objectives
• Complete clinical assessments such as the VI-SPDAT to understand client needs and eligibility
• Check in with clients after 90 days to evaluate progress, adjust plans, and celebrate wins
• Maintain thorough, confidential case documentation and files according to HIPAA standards and program requirements
• Build meaningful professional relationships that keep clients engaged and motivated toward housing goals
• Respond to crises with clear risk assessment and de-escalation, teaching clients effective coping strategies and problem-solving skills
• Stay current with local resources and partner agencies to offer wrap-around services tailored to each person's situation

What We're Looking For

The strongest candidates bring multiple core competencies to this work:

• Analytical thinking and attention to detail—you're able to spot patterns in client data, catch documentation gaps, and produce consistently accurate work
• Collaboration—you build positive relationships with colleagues, participants, and community partners; you listen well and recognize others' contributions
• Clear communication—you explain complex information in plain language to diverse audiences, both verbally and in writing
• Initiative and creative problem-solving—you propose new approaches to obstacles and take action without needing to be asked twice
• Sound judgment—you analyze situations carefully, weigh alternatives, and make decisions based on solid reasoning and ethics
• Professional integrity—you honor confidentiality, maintain clear boundaries, and act with honesty and accountability in all situations

Preferred: Two years of experience in healthcare, case management, services for homeless populations, or related work with vulnerable communities.

Minimum: We welcome candidates at all experience levels. All you need is the drive to help.

Essential Requirements

• Valid work authorization in the United States
• CPR and First Aid certification (or willingness to obtain it)
• Reliable personal vehicle and valid driver's license—you'll visit clients and community locations throughout the service area
• Proof of vehicle insurance and ownership
• Must pass a background screening, tuberculosis test, and drug screening before hire

About PATH (People Assisting the Homeless)

Since 1984, PATH has pioneered effective strategies to help people experiencing homelessness across California. We operate a full spectrum of services—street outreach, housing placement, employment support, individualized case management, and permanent supportive housing—guided by our commitment to racial and social justice. We foster a workplace where staff can thrive: flexible scheduling options, competitive health and wellness benefits, support for professional development, and a culture that values both your wellbeing and your impact.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.