Customer Evidence Marketing Manager (Canada)

About This Opportunity

We are representing a confidential healthcare technology organization seeking a Customer Evidence Marketing Manager to lead their customer advocacy and proof-point strategy across Canada. This hybrid role offers the opportunity to shape how customer success stories drive business outcomes in the senior care and acute healthcare sectors.

Our client operates at significant scale within long-term care and post-acute markets, and this position will influence stakeholders across multiple business units to build best-in-class customer evidence programs.

Responsibilities

• Drive creation of evidence-based marketing assets and customer value stories, applying critical thinking to prioritize the customer story pipeline
• Institute best practices for capturing proof points and produce foundational story assets in slide and multi-modal formats
• Secure customer approvals for logo usage and case study participation through objection handling and demonstrating mutual marketing benefits
• Continuously evolve a database of customer evidence assets, collaborating with Product Marketing, Demand, and Content teams to determine robust asset investments within assigned budget
• Ensure assets are accessible to stakeholders across multiple platforms (presentation tools, sales enablement systems, online communities, newsletters, social channels, and adoption campaigns)
• Gather, interpret, and analyze program data to provide insights and recommendations that demonstrate value and reduce churn
• Manage performance through KPIs, continuously optimizing program outcomes
• Provide guidance to existing teams to integrate evidence best practices (no formal direct reports)

What We're Looking For

Required:

• Passion for building trust, fostering relationships, and communicating effectively with customers
• Strong time management, organizational, interpersonal, and analytical skills
• Ability to prioritize with urgency while maintaining focus on KPIs and success metrics
• Strategic thinking abilities combined with relationship-building skills
• Exceptional written and verbal communication
• Highly collaborative approach with cross-functional teams

Preferred:

• Ability to work hybrid from Toronto, Mississauga, or Salt Lake City offices
• Growth mindset with continuous improvement orientation
• Leadership and coaching skills to guide teams without formal authority
• Experience evolving programs to deliver measurable business results
• Background translating insights and data into marketing strategy
• Detail-oriented with proven ability to manage cross-functional projects from inception through execution
• Healthcare technology or SaaS industry experience valued

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening to understand your experience with customer evidence programs, stakeholder management, and healthcare marketing. We will then present qualified candidates to our client for consideration. Please apply exclusively through our platform—direct contact with the client is not part of this process.

This is a hybrid role with an expectation to work from an office in Toronto, Mississauga, or Salt Lake City on a regular basis, with some travel for team events and meetings.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome applications from all qualified candidates and provide accommodations upon request during the selection process.