Customer Success Engineer

About This Opportunity

We are representing a confidential data resilience organization seeking a Customer Success Engineer to join their German operations. This mid-level technical role combines deep disaster recovery expertise with customer-facing collaboration to drive long-term adoption and business outcomes across enterprise accounts.

As the primary technical owner for strategic customers, you'll lead onboarding, conduct resilience assessments, identify expansion opportunities, and build lasting relationships with technical and executive stakeholders. This position requires fluency in both German and English and operates within a defined account portfolio model.

Responsibilities

• Configure customer environments including backup policies, storage customization, and account setup; facilitate technical onboarding and orient stakeholders to administrative portals and support channels
• Identify migration opportunities by analyzing usage patterns and environment architecture; conduct strategic planning sessions to align business outcomes with platform adoption
• Perform disaster recovery and resilience assessments; build comprehensive protection plans; recommend software products and architectural approaches across the data platform
• Execute recovery simulations and apply resilience maturity frameworks to track posture; deliver quarterly resilience reports with measurable customer value
• Monitor customer health signals to detect churn risk; define mitigation strategies and partner with account teams on renewal planning with actionable technical insights
• Build business cases and total cost of ownership analyses; articulate value propositions for expansion opportunities; schedule regular checkpoint reviews with stakeholders
• Engage CISO and CIO-level contacts with clear risk assessments, status updates, and opportunity discussions; support executive alignment and roadmap planning
• Collaborate on adoption campaigns and expansion plays; own the technical success plan and adoption roadmap for assigned accounts
• Manage a portfolio of 5–50 Enterprise and Commercial accounts with annual contract values of $100K+ ARR; influence pricing and renewal terms in partnership with Sales and Customer Success leadership

What We're Looking For

• 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales Engineering, Technical Account Management, or similar)
• Advanced proficiency in both English and German (required)
• Hands-on expertise across operating systems, virtualization platforms, storage architectures, scripting and automation, cloud environments, and disaster recovery best practices
• Strong experience designing and executing protection plans, data migrations, and recovery simulations
• Relevant platform certification required (VMCE or equivalent; may be completed post-hire within agreed timeframe)
• Preferred industry certifications: AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator, or Microsoft Azure Solutions Architect Expert
• Proven ability to translate business objectives into technical adoption roadmaps with measurable outcomes
• Executive stakeholder engagement experience with CISOs and CIOs; ability to synthesize technical, business, and risk information into clear recommendations
• Excellent communication skills, cross-functional collaboration abilities, and stakeholder management experience

Location: Germany (candidates must be permanently located in Germany)

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts an initial screening to understand your background and match you with the right opportunity. We then submit qualified candidates to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure a professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected classification.