Client Services Manager – Assistant Manager – Aventon Cary

Pegasus Residential is hiring a Client Services Manager - Assistant Manager to join our team in Morrisville, Wake County. This is a full-time position with a company invested in professional development and employee empowerment.

The Opportunity

Are you ready to advance your career in residential client services? We're seeking a results-focused leader to step into an assistant manager role where you'll directly impact client satisfaction and team performance. At Pegasus Residential, we create an environment where you take ownership of your work, rise to new challenges, and shape your own trajectory. This position gives you the platform to build client relationships, develop leadership skills, and grow within a company that genuinely invests in its people.

Key Responsibilities

• Develop and strengthen relationships with residential clients while ensuring their expectations are consistently met
• Support the operations of the client services department and contribute to daily workflow efficiency
• Guide team members in delivering high-quality service and resolving client concerns effectively
• Identify opportunities to improve service delivery and implement process enhancements
• Monitor client satisfaction metrics and communicate performance insights to leadership
• Participate in staff development and training initiatives

Requirements

• Established background in customer service or direct client relationship management
• Hands-on supervisory or team leadership experience
• Excellent verbal and written communication abilities
• Demonstrated capacity to juggle competing priorities in a fast-paced setting
• Solution-oriented approach with genuine focus on client needs
• Comfort with standard office applications and business software
• High school diploma or equivalent

About Pegasus Residential

Pegasus Residential builds workplaces where professionals thrive. We provide the tools, guidance, and resources our team members need to excel and control their career advancement. We value engagement, accountability, and growth—creating a culture where your contributions are recognized and your development is actively supported.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.