Centralized Account Manager

About This Opportunity

We are representing a confidential telecommunications provider in search of a Centralized Account Manager to support their Business Solutions division across multiple markets in the United States. This role sits at the intersection of customer success, sales support, and operational excellence, ensuring enterprise clients receive exceptional service throughout their contract lifecycle.

Our talent team is conducting a comprehensive search for a relationship-driven professional who can manage complex customer portfolios while coordinating across internal teams to deliver seamless solutions.

Responsibilities

• Partner with Business Solutions sales teams by managing serviceability requests and developing customer proposals
• Serve as primary point of contact for contracted customers, resolving billing, service, and product issues or coordinating resolution with appropriate internal departments
• Collaborate with operational teams to define service metrics and ensure customer satisfaction standards are consistently met
• Support commission plan administration for indirect sales agents across multiple markets
• Educate customers on available services and capabilities to maximize value from their contracts
• Maintain relationships across business units to ensure coordinated customer support
• Monitor accounts receivable and minimize bad debt exposure through proactive collections activities
• Track strategic contract renewals and lead renewal discussions to retain key accounts
• Maintain accurate customer records across multiple CRM and billing systems
• Process move, add, change, and disconnect requests for enterprise customers

What We're Looking For

• 3-5 years of telecommunications experience with demonstrated customer management and service delivery capabilities
• High school diploma required; bachelor's degree or equivalent professional experience preferred
• Proven ability to manage customer escalations with composure and urgency
• Excellent presentation and communication skills across written, verbal, and in-person formats
• Strong organizational development and project management capabilities with a track record of process improvement
• Entrepreneurial problem-solving approach with ability to navigate complex customer situations
• Ability to see the big picture while managing detailed account requirements
• Capacity to work independently with minimal supervision in a dynamic environment
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)
• Experience with CRM platforms and telecommunications billing systems strongly preferred
• Demonstrated integrity, confidentiality, and professional discretion

How We Work With You

Interested candidates should apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess your qualifications and career goals. Strong candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all applications must come through our official recruitment process to be considered.

Pay

This position offers a competitive compensation package. Specific pay details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity. We encourage applications from candidates of all backgrounds.