Call Center Representative III

Rochester is seeking an experienced Call Center Representative III for our office located at 135 Corporate Woods Suite 150. This is a full-time position offering the opportunity to deliver excellent customer service in a professional call center environment.

The Opportunity

As a Call Center Representative III, you'll take on a leadership-oriented role within our customer service operations. This position is ideal for a seasoned call center professional who is ready to expand their responsibilities and mentor team members while continuing to deliver outstanding customer support.

What You'll Do

• Handle inbound customer calls with professionalism and efficiency
• Resolve customer inquiries or escalate to appropriate team members
• Record and document all customer interactions in call center systems
• Achieve and maintain high quality assurance scores and service standards
• Provide guidance and support to less experienced customer service representatives
• Adhere to all company policies, compliance requirements, and confidentiality standards

Requirements

• High school diploma or GED
• Proven experience working in a call center or customer service role
• Strong communication skills—both verbal and written
• Proficiency with call center technology, CRM systems, and computer applications
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong problem-solving and customer service orientation
• Professional communication style and commitment to service excellence

About the Company

Rochester is a customer-focused organization operating from our 135 Corporate Woods Suite 150 location. We value professionals who bring experience, strong work ethic, and a genuine commitment to excellent customer service.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.