Call Center Representative III

Rochester is hiring a Call Center Representative III at our 135 Corporate Woods Suite 150 location to join our expanding customer service team. This full-time position offers the opportunity to deliver exceptional customer experiences while advancing your career in a fast-paced customer support environment.

About the Role

As a Call Center Representative III, you will be a key member of our customer service operation, handling complex customer inquiries and building lasting relationships with clients. This role combines direct customer interaction with leadership responsibilities, positioning you as a trusted expert within your team and across the organization.

Your Responsibilities

• Handle incoming and outgoing customer calls with professionalism and attention to detail
• Address complex customer issues and resolve concerns to the highest standards of service
• Document all interactions accurately in our customer management systems
• Mentor and assist junior representatives with call handling techniques and company procedures
• Maintain comprehensive knowledge of company products, services, and policies
• Meet and exceed performance targets including call quality, resolution rates, and customer satisfaction metrics
• Contribute to continuous improvement initiatives within the call center
• Follow all compliance and regulatory requirements in customer communications

Skills & Qualifications

• Proven experience as a Call Center Representative or similar customer-facing role
• Strong verbal communication skills and ability to explain information clearly
• Professional demeanor and patience when handling difficult conversations
• Proficiency with computer systems and call center software
• Ability to prioritize multiple customer needs while maintaining quality
• Excellent listening skills and empathy for customer concerns
• Reliability and consistent attendance
• Willingness to pursue ongoing professional development

Why Join Rochester

Rochester offers a supportive work environment where customer service excellence is recognized and rewarded. Our team is built on collaboration, professional growth, and delivering meaningful customer interactions. Located at 135 Corporate Woods Suite 150, we're part of a dynamic business community with room for career advancement within a growing organization.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.