Coordinator Rider On Ground Ops

Delivery Hero is seeking a Coordinator Rider On Ground Ops in Alexandria, Alexandria Governorate, to support our expanding delivery operations. In this contract role, you'll work on-site coordinating rider teams and ensuring seamless day-to-day delivery execution across the region.

About the Role

As a Coordinator Rider On Ground Ops at Delivery Hero in Alexandria, you'll play a vital part in managing our rider workforce and optimizing ground-level delivery operations. This on-site position focuses on keeping delivery operations running smoothly, maintaining communication between riders and management, and solving operational challenges in real time. Your coordination will directly impact customer satisfaction and delivery performance across the Alexandria market.

Core Duties

• Supervise and coordinate daily activities of rider teams across assigned delivery zones
• Monitor rider performance, attendance, and compliance with operational standards
• Address operational issues, dispatch concerns, and delivery delays as they arise
• Facilitate communication between riders and central operations management
• Ensure quality control standards are met in all deliveries
• Track and report on daily delivery metrics and operational performance
• Support rider onboarding and training on company procedures

Requirements

• Prior experience in delivery operations, logistics coordination, or field team management
• Strong organizational and multitasking abilities
• Excellent communication skills in Arabic and English
• Reliable transportation and willingness to work on-site in Alexandria
• Ability to work independently and manage multiple priorities
• Problem-solving mindset with attention to detail
• Familiarity with delivery or logistics operations is preferred

About Delivery Hero

Delivery Hero operates as a leading online food and goods delivery platform, connecting customers with restaurants and retailers across multiple markets. Our Alexandria operations team delivers thousands of orders daily, serving both customers and merchant partners. We're committed to creating reliable, efficient delivery experiences and supporting the professional growth of our team members.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.