Senior Strategist / CX Consultant

Responsibilities

We are representing a confidential digital transformation consultancy seeking a Senior Strategist / CX Consultant to join their growing Customer Experience team in London or Manchester.

In this role, you will:

• Plan, run, and deliver customer experience optimisation and transformation projects across physical and digital touchpoints
• Facilitate workshops and apply design-thinking methods to improve digital products and services
• Support clients with CX consultancy services, focusing on new product development, roadmap definition, experience management, and business case creation
• Design and lead CX engagements for eCommerce and influence both physical and digital customer journeys
• Contribute strategically to CX frameworks and tools, including blueprinting, service ideation, and journey mapping
• Present findings and recommendations to working groups and C-Suite stakeholders
• Integrate CX, data, and technology services to deliver comprehensive consultancy engagements for brands and retailers
• Help grow client businesses by developing their CX and Employee Experience initiatives and roadmaps
• Strategically lead the development of CX consultancy propositions and go-to-market strategies
• Participate in scoping new client engagements and supporting pitch activities

What We're Looking For

• Proven experience as a CX Consultant with expertise in customer experience optimisation and transformation
• In-depth experience with CX for eCommerce platforms and multi-channel customer journeys
• Track record of designing and leading CX engagements and facilitating client workshops
• Experience creating frameworks and approaches for CX consultancy offerings
• Strong understanding of research methodologies and ability to define research projects and leverage insights
• Thought leadership in customer experience with high-level understanding of eCommerce technology
• Excellent communication skills with ability to engage effectively at all levels, including C-Level stakeholders
• Natural problem-solving abilities and expertise in getting to the root of complex challenges
• Can-do attitude with flexible approach and ability to adapt processes to suit client briefs
• Passion for bringing innovative ideas and new ways of working to teams
• Commitment to embedding customer-centric practices into organisational culture

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. We then submit qualified candidates to our client for consideration. Please do not contact the client directly, as all communication should flow through Get A Job.ai to ensure a smooth and professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to fostering an inclusive recruitment process.