Customer Success Lead – Western Europe

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential AI technology organization in their search for a Customer Success Lead to drive their Western Europe region. This is a remote-first leadership role based in Germany, offering the opportunity to shape post-sales excellence for a rapidly scaling platform serving millions of users globally.

You'll lead an experienced customer success team, balancing strategic leadership with hands-on customer impact. This role requires both people development expertise and direct account management capability—a true player-coach position for someone who thrives in high-growth, AI-forward environments.

Responsibilities

• Lead, coach, and develop a high-performing customer success team across Western Europe, owning regional NRR performance, retention, and expansion metrics
• Act as player-coach by directly managing priority accounts while enabling your team to excel in their portfolios
• Drive complex post-sales and renewal cycles, unblocking issues, accelerating adoption, and identifying expansion opportunities
• Set strategic direction for customer success initiatives aligned with company goals and evolving market trends
• Monitor and optimize delivery quality across all accounts, ensuring consistency and predictability in customer outcomes
• Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows to scale team impact
• Own ongoing development of Commercial and Scale playbooks, ensuring continuous refinement and measurable results
• Build executive-level relationships across priority accounts, serving as strategic advisor and customer advocate
• Represent customer voice in leadership discussions, influencing product roadmap and revenue strategies
• Partner with GTM and cross-functional leadership to align objectives and drive cohesive execution across teams

What We're Looking For

• 10+ years of experience in Customer Success or post-sales roles within SaaS, with significant Western Europe account exposure
• 5+ years of direct people leadership experience managing CSMs, driving team quota, and developing talent through coaching
• Demonstrated technical acumen with ability to upskill teams on product capabilities, integrations, and data insights
• Strong player-coach mindset: comfortable managing key accounts directly while leading others to success
• Proven track record exceeding renewal, expansion, and NRR goals through strategic account management
• Expertise in CS methodologies including success planning, adoption frameworks, ROI storytelling, and executive alignment
• Strong analytical and operational skills using data to identify trends, optimize workflows, and forecast outcomes
• Builder mindset—you thrive building from scratch, redefining processes, and operating with an AI-first approach
• Proficiency in German or French is required
• Bonus: Hands-on experience with Salesforce, Gong, Sigma, Pylon or similar CS tech stack
• Passion for developing high-performance, feedback-driven culture grounded in accountability and customer impact

How We Work with You

When you apply through Get A Job.ai, our recruiting team will conduct an initial screening to understand your background and ensure alignment with our client's requirements. Once we confirm a strong match, we'll submit your profile to the hiring organization for consideration. Throughout the process, we serve as your advocate and primary point of contact.

Important: Please apply exclusively through Get A Job.ai and do not contact the client directly. Direct applications may disqualify you from consideration through our process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.