- Company: Get A Job.ai
- Location: UK
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential legal technology organization seeking a Customer Success Manager to support their UK client portfolio. This is a remote position based in London, offering the opportunity to work with cutting-edge AI and enterprise search solutions serving major law firms.
As the first customer success professional on the ground in London, you'll play a pivotal role in building relationships with prestigious legal clients and shaping how they leverage advanced technology to transform their knowledge work. You'll work closely with our client's global team while maintaining ownership of the UK market.
Responsibilities
- Guide new clients through technical implementation and onboarding, customizing strategies to meet their specific organizational needs
- Serve as the primary point of contact for a portfolio of law firm clients, building strong, long-term relationships
- Coordinate cross-functional projects and manage stakeholder expectations across technical and business teams
- Lead training sessions and quarterly business reviews with senior legal professionals and decision-makers
- Proactively identify and resolve client concerns with professionalism and efficiency
- Gather client feedback to inform product development and continuous improvement initiatives
- Monitor client satisfaction metrics, identify expansion opportunities, and drive renewals by demonstrating ROI
- Collaborate effectively across European and North American time zones as needed
What We're Looking For
- 5+ years of experience in customer success, account management, or client-facing roles, preferably within SaaS or legal technology
- Strategic and self-directed mindset with the ability to thrive in a scale-up environment and build processes from the ground up
- Polished communication and presentation skills, with confidence engaging C-level and senior legal professionals
- Law degree or prior legal practice experience strongly preferred, demonstrating deep understanding of legal workflows
- Tech-savvy with the ability to navigate and explain complex software solutions
- Genuine intellectual curiosity about emerging technologies, including AI and large language models
- Detail-oriented approach to managing tasks, timelines, and multiple client requests simultaneously
- Responsive and reliable, with proven ability to manage a book of business effectively
- Flexibility to accommodate meetings across different time zones for global collaboration
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and interest in this role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all applications must come through our official process to be considered.
Pay
Compensation details will be discussed with qualified candidates during the screening process.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet every qualification listed.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in UK
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in northwestern Europe, off the coast of the continental mainland. It comprises England, Scotland, Wales and Northern Ireland, with a population of over 69 million in 2024. The UK includes the island of Great Britain, the north-eastern part of the island of Ireland, and most of the smaller islands within the British Isles, covering 94,354 square miles (244,376 km2). It shares a land border with the Republic of Ireland and is surrounded by the Atlantic Ocean, the North Se
🇬🇧 Relocation safety for United Kingdom: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in United Kingdom: 4.7% — via World Bank
GDP per capita in United Kingdom: $57,602 — via World Bank
Consumer price inflation in United Kingdom: 3.9% (annual) — via World Bank
Real GDP growth in United Kingdom: 1.4% (annual) — via World Bank
Average hours worked per year in United Kingdom: 1,533 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager (Remote-London)
- Employer Get A Job.ai
- Location UK
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 18, 2026
- Apply by October 18, 2026
- Country United Kingdom
- Overview Full job description on this page (436 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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