- Company: Get A Job.ai
- Location: Canada, United States
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team at Get A Job.ai is representing a confidential AI technology company in their search for an experienced Customer Success Manager. This organization specializes in advanced personalization and recommendation solutions, serving enterprise clients across North America and internationally. The role is remote-friendly within Canada or the United States.
Responsibilities
- Build deep, trusted relationships with key contacts and executives at customer organizations
- Review ongoing customer campaigns and provide strategic guidance to maximize value
- Successfully onboard and deploy new customers by collaborating closely with engineering teams
- Serve as a trusted advisor and subject matter expert on product capabilities and personalization best practices
- Work cross-functionally with sales, product, engineering, and marketing to ensure customer needs are met
- Drive measurable outcomes including KPI impact, revenue retention and growth, and product enhancement opportunities
- Balance short-term project delivery while proactively planning for customer expansion and evolution
- Represent the voice of the customer internally and provide feedback to key stakeholders
- Identify, enable, and manage upsell and expansion opportunities within your customer portfolio
What We're Looking For
- At least 5 years of enterprise SaaS customer success experience
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering growth opportunities for customers
- Understanding of the AI software landscape and its applications
- Ability to work effectively with a diverse range of customers, each with unique visions and success metrics
- Strong project management skills with experience coordinating roadmaps and onboarding initiatives alongside engineering and product teams
- Preferred: Experience working with international customers in previous roles
How We Work With You
When you apply through Get A Job.ai, one of our specialized recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must come through our platform—direct contact with the client is not part of this process.
Pay
Compensation details will be discussed during the screening process based on experience and location.
Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and clients we serve.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 206,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Get A Job.ai
- Location Canada, United States
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 16, 2026
- Apply by October 16, 2026
- Country United States
- Overview Full job description on this page (362 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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