- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential AI platform company in Berlin seeking a Support Engineer (Working Student) to join their customer support operations. This is a hands-on technical support role where you'll be the first line of defense for enterprise customers using a sophisticated AI platform daily.
This is a long-term working student position requiring 20 hours per week, distributed across Monday–Friday (~4 hours/day), 100% on-site in Berlin. We're looking for someone who can commit for ideally 12+ months.
Responsibilities
- Handle the majority of customer tickets end-to-end, covering technical questions about model behavior, API integrations, enterprise compliance, billing, and access control
- Investigate and troubleshoot reported issues, reproduce bugs, test potential fixes, and communicate clear solutions to enterprise users
- Document recurring user friction and edge cases with clear reproduction steps
- Flag bugs and patterns directly to the engineering team
- Contribute to internal documentation and support workflow improvements
- Test and refine AI-driven support tooling to help resolve routine questions more efficiently
What We're Looking For
- Genuine enthusiasm for front-line customer support with strong written communication skills
- Availability for 20 hours per week across 5 days (Monday–Friday, ~4 hours/day) working 100% on-site in Berlin
- Strong analytical and systems thinking abilities—you enjoy breaking down complex technical problems logically
- High agency and ownership mindset: you take tickets from start to resolution and dig into root causes
- Deep curiosity about AI, automation, and modern tooling
- Professional fluency in both German and English
- Currently enrolled as a university student with availability for a 12+ month commitment
- Technical or analytical background preferred (Computer Science, Data Engineering, or related field, or strong hands-on technical experience)
- Collaborative, kind, and professional demeanor
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background, technical skills, and schedule availability. Qualified candidates are then submitted to our client for their interview process. Please apply only through Get A Job.ai—do not contact the client directly.
Pay
This is a paid working student position. Compensation details will be discussed during the screening process.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and works with clients who value diversity in their hiring.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Berlin, Deutschland
Weather right now in Berlin, Deutschland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Berlin is the capital of Germany as well as its largest city by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third-smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, bordering Brandenburg's capital Potsdam to the southwest. The urban area of Berlin has a population of over 5 million, making it the most populous in Germany. The Berlin-Brandenburg capital region has around 6 million inhabitants and is Ger
Note: Germany observes a public holiday on Oct 3 — German Unity Day.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 10 parks within 1.5km — closest is Lustgarten (306m). via OpenStreetMap
Nearest public transit: Staatsoper (bus stop, 55m). via OpenStreetMap
- Elevation 36m (118 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Support Engineer (Working Student) – m/f/d
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 15, 2026
- Country Germany
- Overview Full job description on this page (364 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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