Customer Director

About This Opportunity

We are representing a confidential AI technology organization that is making significant impact in the life sciences sector. Our talent team is seeking a Customer Director to lead strategic client relationships and drive commercial growth within their life sciences practice.

This role offers the opportunity to work at the intersection of artificial intelligence and healthcare, partnering with pharmaceutical companies, research institutions, and medical technology organizations to deliver transformative AI solutions that accelerate therapeutic development and improve patient outcomes.

Based in London, UK, you'll lead high-performing teams, manage complex commercial relationships, and position our client as a strategic partner to senior stakeholders across the life sciences industry.

Responsibilities

• Drive revenue growth by identifying strategic expansion opportunities within existing accounts and bringing new clients into the portfolio
• Develop and execute strategic account plans that align AI solutions with client business objectives
• Lead commercial negotiations and contribute to accurate sales planning and forecasting alongside senior leadership
• Build and maintain trusted relationships with C-suite stakeholders and senior budget holders to ensure exceptional client satisfaction
• Manage and mentor cross-functional commercial teams, providing coaching and development opportunities
• Represent the organization at industry events and forums, establishing thought leadership in AI-driven transformation
• Collaborate with technical teams to translate complex data concepts into practical use cases that solve real-world client challenges
• Balance multiple strategic projects simultaneously while maintaining focus on quality delivery and commercial impact

What We're Looking For

• Proven experience managing senior, complex stakeholder relationships within the life sciences industry
• Background in consulting is strongly preferred
• Track record of leading large-scale AI or digital transformation projects
• Strong business development mindset with demonstrated experience in sales methodologies and end-to-end deal management
• Practical problem-solving skills with the ability to scope challenges, identify client needs, and implement effective solutions
• Compelling communication skills, comfortable translating technical concepts for non-technical audiences and collaborating with data science experts
• Experience in team mentorship and coaching
• Demonstrated capability to manage multiple strategic initiatives while maintaining commercial focus and delivery quality

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and career goals. Qualified candidates will be submitted to our client for consideration. Please do not contact the employer directly—all communication flows through our talent team to ensure a smooth, professional process.

The interview process includes multiple stages: talent team screen (40 minutes), introduction interview (60 minutes), commercial interview (60 minutes), leadership and principles interview (60 minutes), and a final meeting with senior commercial leadership (30 minutes).

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity

Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply—you may be the right fit for this or other opportunities we're supporting.