Customer Success Intern (d/f/m)

About This Opportunity

We are representing a confidential fintech organization seeking a Customer Success Intern to join their London team. Our client is transforming how everyday people approach their finances through an intuitive digital platform. This internship offers hands-on experience in customer support, cross-functional collaboration, and operational excellence during high-volume seasonal periods.

If you're looking to build your career in customer success while gaining deep product knowledge and contributing to meaningful customer outcomes, we encourage you to apply through Get A Job.ai.

Responsibilities

• Respond to customer inquiries via live chat, email, and phone with empathy and accuracy, maintaining first response times under 2 minutes and CSAT scores of 85% or higher
• Troubleshoot customer and partner issues effectively, resolving the majority on first contact within 24-hour resolution windows
• Identify and share feedback trends with internal teams, delivering at least 10 actionable insights per quarter to improve customer experience
• Support partner relationships with clarity and care, maintaining satisfaction ratings of 90% or higher
• Develop subject-matter expertise in UK tax processes and product features, contributing 5–10 help-center articles quarterly to enhance self-service resources
• Collaborate with Product and Engineering teams to raise and track technical issues, ensuring critical bugs are documented and resolved
• Conduct inbound and outbound sales calls with prospective customers, explaining service offerings and guiding them through onboarding
• Track key performance data using spreadsheets and internal tools, supporting quarterly reporting on team performance
• Manage seasonal peak periods (Nov–Jan) with 30–40% increased support volume while maintaining quality and speed
• Follow up with leads who have expressed interest, addressing concerns and converting them into active users

What We're Looking For

• 1–2 years of experience in a customer-facing support role across live chat, email, or phone channels
• Clear, empathetic communication skills with ability to simplify complex topics into accessible guidance
• Technical comfort navigating multiple platforms (Intercom, Zendesk, Slack, Notion) and learning new tools quickly
• Analytical problem-solving approach with ability to spot patterns, troubleshoot effectively, and escalate with proper context
• Experience collaborating with Operations, Product, or Engineering teams to resolve customer issues
• Confidence using spreadsheets (Google Sheets or Excel) for basic analysis and reporting
• Curiosity and proactive learning mindset, especially around UK tax processes and product functionality
• Ability to thrive in fast-paced, evolving environments and manage high-volume seasonal workloads
• Bonus: Experience in fintech or seasonal environments, help center content creation, multilingual skills, or familiarity with generative AI tools

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our recruiting process to ensure a fair and consistent experience for all applicants.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal employment opportunities regardless of gender, race, religion, age, sexual orientation, disability, or background. We encourage all qualified candidates to apply.