- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential AI platform organization based in Berlin. They are seeking a Support Engineer Intern to join their customer success operations for a 6-month full-time assignment starting as soon as possible.
This is a front-line technical support role working directly in the support queue, helping enterprise customers resolve complex technical issues, troubleshoot integrations, and navigate platform functionality. You'll be on-site full-time in Berlin, working closely with engineering and product teams to surface recurring friction points and contribute to operational improvements.
Responsibilities
- Handle customer support tickets end-to-end, addressing technical questions about API integrations, enterprise compliance requirements, access control, and platform functionality
- Investigate reported issues, reproduce bugs, test potential solutions, and communicate clear resolutions to enterprise users
- Document edge cases with detailed reproduction steps and flag recurring issues to engineering teams
- Contribute to internal documentation and help refine support workflows
- Test and provide feedback on internal AI-driven support tooling
- Maintain high standards for customer communication with patience, clarity, and professionalism
What We're Looking For
- Genuine enthusiasm for customer support and helping users solve technical problems
- Available immediately for a 6-month full-time internship, 100% on-site in Berlin
- Strong analytical and systems thinking abilities—you enjoy breaking down complex problems logically
- High agency and ownership mindset: you take tickets from start to resolution and dig into root causes
- Deep curiosity about AI applications and modern tooling
- Technical or analytical background preferred: studies in Computer Science, Data Engineering, or hands-on experience building technical projects
- Professional fluency in both German and English (written and verbal)
- Collaborative team player who values in-person problem-solving
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and match for this role. If we move forward, we'll submit your profile to our client for their review and interview process. Please do not attempt to contact the employer directly—all communication should flow through our team to ensure a smooth and professional process.
Pay
Pay via Get A Job.ai has not been disclosed for this internship position. Compensation details will be discussed during the screening process.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Berlin, Deutschland
Weather right now in Berlin, Deutschland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Berlin is the capital of Germany as well as its largest city by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third-smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, bordering Brandenburg's capital Potsdam to the southwest. The urban area of Berlin has a population of over 5 million, making it the most populous in Germany. The Berlin-Brandenburg capital region has around 6 million inhabitants and is Ger
Note: Germany observes a public holiday on Oct 3 — German Unity Day.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 10 parks within 1.5km — closest is Lustgarten (306m). via OpenStreetMap
Nearest public transit: Staatsoper (bus stop, 55m). via OpenStreetMap
- Elevation 36m (118 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Support Engineer Intern – m/f/d
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 15, 2026
- Country Germany
- Overview Full job description on this page (386 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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