Advanced Associate, Customer Service

About This Opportunity

We are representing a confidential edtech organization seeking an Advanced Associate for their Customer Service team in Colombia. Our talent team at Get A Job.ai is exclusively partnering with this client to identify professionals who can facilitate digital platform implementations and ensure customer success from day one.

This role bridges technical knowledge with customer education, helping clients adopt web-based learning platforms through onboarding, platform administration guidance, and digital access coordination. You'll work with diverse stakeholders to drive implementations to completion while continuously improving processes.

Responsibilities

• Communicate digital platform setup requirements, onboarding expectations, and implementation processes clearly to customers and stakeholders
• Educate customers on platform management capabilities and best practices to simplify adoption and align expectations
• Collaborate with internal teams to complete implementations in a timely manner
• Optimize processes by identifying the needs and requirements of internal and external customers
• Plan and execute actions that facilitate and reinforce digital platform adoption
• Perform administrative tasks within digital platforms including user creation and management, course administration, and instance management

What We're Looking For

• Bachelor's degree required
• Experience in project management, process management, and/or customer management
• Experience working with web-based technologies
• Customer service experience, preferably in a related field
• Strong verbal and written communication skills in Spanish (C1 level) and English (B2 level)
• Collaborative working style with ability to develop and sustain productive work relationships
• Strong ability to work independently and manage multiple priorities with minimal supervision
• Ability to interact effectively with key stakeholders across all organizational levels
• Excellent attention to detail and strong time management, analytical, and problem-solving skills
• Commitment to continuous learning and ability to adopt and drive change
• Ability to quickly learn new technologies and communicate technical concepts to customers with varying expertise levels

How We Work With You

Candidates apply through Get A Job.ai's platform. Our recruiting team will conduct an initial screening to understand your background and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communications must flow through Get A Job.ai to maintain the integrity of the search process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.