Senior Customer Marketing Manager

About This Opportunity

Our talent team is representing a confidential SaaS organization in their search for a Senior Customer Marketing Manager based in Brazil. This is a remote-first role with a newly evolved team focused on driving product adoption and customer success through deep customer insight and strategic enablement.

You'll join a customer marketing function that sits at the intersection of go-to-market strategy, product adoption, and business outcomes. This role centers on understanding customers deeply—through structured interviews, feedback loops, and voice-of-customer research—then translating those insights into compelling stories, enablement assets, and adoption programs that help customers succeed over time.

Responsibilities

• Build and run systematic voice-of-customer programs through ongoing customer interviews and feedback initiatives
• Synthesize qualitative and quantitative customer insights into clear themes that inform marketing, product, and customer success teams
• Design and own adoption plays and lifecycle programs that improve customer engagement, retention, and expansion
• Identify key moments in the customer journey where targeted marketing drives measurable value
• Transform customer insight into compelling narratives, case studies, and proof points for internal and external use
• Partner closely with product and customer success teams to align on adoption goals and marketing support
• Lead cross-functional initiatives end-to-end with high autonomy in an evolving mandate
• Contribute to developing marketing standards, frameworks, and best practices across the organization

What We're Looking For

• Proven experience in customer marketing, product marketing, or closely related roles within SaaS environments
• Hands-on experience conducting customer interviews and applying qualitative and quantitative research methods
• Demonstrated success designing and executing product adoption plays or lifecycle marketing programs
• Genuine customer-first mindset with curiosity, empathy, and motivation to understand real customer experiences
• Strong synthesis skills—ability to distill raw feedback into clear insights and actionable recommendations
• Excellent stakeholder management and communication abilities across multiple functions
• Comfort operating as a senior individual contributor, navigating ambiguity and influencing without formal authority
• Fluent English required
• Experience in creator economy, B2B SaaS, or commerce platforms strongly preferred

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for the role. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the employer directly, as all communication is managed through our process to ensure a consistent and fair evaluation for all applicants.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity

Get A Job.ai is committed to fair and inclusive hiring practices. We encourage applications from candidates of all backgrounds and will provide reasonable accommodations throughout the recruitment process upon request.