Global Sales Customer Support Manager, Mumbai / Bangalore

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential life sciences organization seeking a Global Sales Customer Support Manager to lead operations in Mumbai or Bangalore. This is a remote role managing critical sales order bookings and consumables quoting functions across international markets.

In this position, you will oversee the timely and accurate execution of global support sales orders, directly enabling revenue recognition and customer quote delivery within defined turnaround times. You'll lead a team that reduces revenue leakage, operational risk, and escalations across global sales and finance functions.

Responsibilities

• Lead and scale a global sales order bookings team responsible for enabling revenue realization and customer satisfaction
• Drive operational excellence by enforcing strict adherence to turnaround times, quality standards, and compliance requirements
• Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution processes
• Develop and mentor team members while building a culture of accountability, ownership, and continuous improvement
• Ensure compliant execution of sales orders that enable timely revenue recognition
• Manage high-volume transactional operations at scale across multiple time zones (Americas, EMEA, APAC)

What We're Looking For

Required Qualifications:

• Bachelor's degree in Business, Commerce, Operations, or related discipline
• 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
• 3-5 years of people management experience leading operational or transaction-based teams
• Proven experience managing sales order booking or order-to-cash execution for global or multi-regional sales teams
• Hands-on proficiency with CRM and ERP systems (Salesforce, SAP, Oracle, or equivalent)
• Demonstrated experience operating against defined TATs, SLAs, and quality metrics in high-volume environments
• Experience working with global stakeholders across multiple time zones

Preferred Qualifications:

• Participation in process improvement or transformation initiatives (automation, standardization, system migrations)
• Experience managing high-volume transactional operations at scale
• Familiarity with reporting and analytics tools used for operational performance tracking

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client organization directly—all communication and coordination will flow through our recruiting team to ensure a smooth, professional process.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this level of experience and responsibility.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from qualified candidates of all backgrounds and work to ensure fair consideration throughout our process.