CRM Operations Specialist

About This Opportunity

Our talent team is representing a confidential technology client seeking a CRM Operations Specialist for a remote contract engagement. This role focuses on applying your sales operations and CRM platform expertise to support advanced AI training initiatives. You'll evaluate system-generated outputs, analyze workflows, and provide expert feedback that shapes how next-generation models understand business processes.

This is an excellent opportunity for experienced CRM professionals who have also worked in human data annotation or AI model evaluation to contribute meaningfully to cutting-edge technology development.

Responsibilities

• Evaluate AI-generated content related to CRM workflows, sales processes, and automation logic for accuracy and real-world applicability
• Review, analyze, and annotate CRM data, records, and user interactions to support AI training objectives
• Apply written guidelines and rubrics consistently when rating or ranking model responses, flagging edge cases that fall outside current parameters
• Contribute representative examples, scenarios, and feedback grounded in CRM operations and sales enablement best practices
• Document current sales operations practices, identifying pain points and process improvement opportunities
• Deliver clear, actionable written feedback to project stakeholders and development teams

What We're Looking For

• 3+ years of hands-on experience in CRM and sales operations, with at least 2 years working directly in CRM platforms
• Proven expertise with Salesforce or HubSpot (depth in one platform is sufficient; comparable CRM experience is acceptable)
• Prior paid experience with human data work for AI models — including data labeling, annotation, RLHF, AI response evaluation, model evaluation, or rubric-based grading (this is a firm requirement; casual use of AI tools does not qualify)
• Demonstrated ability to optimize sales processes, implement automations, and maintain CRM data integrity
• Strong analytical skills and attention to detail in complex business workflows, including process mapping
• Strong written and verbal English (B2 level or above)
• Reliable internet connection and availability to begin promptly
• Proficiency with additional platforms such as Close, Apollo, Salesloft, Intercom, Freshdesk, Shopify, Crayon, or ClickFunnels is highly valued
• Experience as a software or QA engineer working on CRM integrations, automation, data migrations, or testing CRM logic is a plus

How We Work With You

Candidates should apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Once qualified, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication will be coordinated through our team.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout the hiring process.