Senior Customer Success Manager (m/f/x)

Responsibilities

Our talent team is representing a confidential composable commerce platform provider seeking a Senior Customer Success Manager to join their EMEA operations in Berlin. In this role, you will serve as the strategic link between enterprise clients and innovative commerce solutions.

Your core responsibilities include:

• Guiding enterprise customers to maximize value from composable commerce architecture, building flexible and future-proof technology stacks
• Translating new product features into clear business outcomes aligned with client strategic goals and ROI metrics
• Proactively driving client relationships through impactful Strategic Business Reviews to strengthen retention, increase platform adoption, and accelerate long-term growth
• Collaborating closely with product management to represent customer needs and provide critical feedback that shapes product innovation roadmaps
• Working cross-functionally with sales, product, and support teams, bringing deep technical and commercial expertise to ensure enterprise customer success
• Representing the organization in webinars, customer case studies, and advisory panels to showcase success stories and foster community engagement
• Playing a central role in evolving global customer success frameworks, driving internal process improvements, and shaping long-term departmental strategy
• Acting as a recognized subject matter expert internally and externally, mentoring team members and elevating customer success practice standards
• Serving as an escalation point, working with product support to resolve issues swiftly while maintaining composure in challenging situations

What We're Looking For

We are seeking candidates with the following qualifications:

• Minimum five years of experience in a high-touch technology environment with proven success in customer success, pre-sales, or technical consulting—ideally within e-commerce or retail sectors
• Native-level German and business-fluent English communication skills
• Deep technical understanding of modern API-first and headless technologies, combined with business acumen and the ability to translate complex technology into measurable ROI
• Ability to act as a compelling and trusted advisor, conducting C-level conversations, co-creating customer strategies, and confidently identifying expansion opportunities
• Structured and agile working style with the capacity to independently manage complex accounts across global, cross-functional teams
• Team-oriented personality who thrives in dynamic, international technology cultures, with willingness to travel up to 50% to build and maintain valuable client relationships

Preferred: Additional language skills in French or Spanish

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this senior-level customer success role. If your profile aligns, we will submit your candidacy to our client for consideration. Please do not contact the employer directly—all communication flows through our talent team to ensure a smooth and professional process.

The interview process for this position will be conducted in English, though the role requires confident communication with customers in both German and English.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Get A Job.ai is an equal opportunity recruiting firm. We welcome applicants of all backgrounds and are committed to inclusive hiring practices that celebrate diversity.