Technical CX Specialist – EMEA (Wed–Sun)

About This Opportunity

We are representing a confidential legal technology organization that is redefining how professional services leverage AI to transform critical knowledge work. Our client operates at the intersection of enterprise software and frontier AI capabilities, serving sophisticated customers who require exceptional support standards.

We're seeking a Technical CX Specialist to join their EMEA team on a Wednesday–Sunday schedule. This role offers the chance to work with cutting-edge AI products while delivering premium support to enterprise clients. You'll be joining a high-performing team during a period of significant growth, with structured onboarding and clear pathways for professional development.

Responsibilities

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across technical and product-related issues including AI output quality, application access, APIs, authentication, and error logs
• Manage multiple competing priorities while maintaining high responsiveness, reliability, and accountability during assigned support shifts
• Collaborate with teammates and cross-functional partners to troubleshoot complex issues, escalate appropriately, and contribute to superior customer experiences
• Maintain deep, current knowledge of products, features, and services to provide informed support
• Document customer interactions, issues, and feedback to drive continuous improvement of products, processes, and support materials including FAQs and knowledge base content
• Own tasks independently while contributing to team workflows and ongoing refinement of support processes

What We're Looking For

• 3+ years of proven experience in fast-paced technical support roles, delivering white-glove or premium support to large enterprise customers for AI-driven products
• Exceptional empathy and communication skills (written and verbal), with ability to build trust and clearly explain complex technical concepts to both technical and non-technical audiences
• Strong problem-solving and critical-thinking abilities with a creative approach to diagnosing and resolving complex issues
• Highly organized and adaptable, able to manage multiple tasks and competing priorities effectively
• Solid understanding of APIs, with ability to troubleshoot and articulate API-related concepts clearly
• Proficiency with customer support tools and CRM systems
• Collaborative team player who builds positive cross-functional relationships
• Demonstrated passion for learning and continuous improvement, with commitment to staying current on industry trends and best practices
• Available to work a fixed Wednesday–Sunday schedule with weekend coverage as part of the standard five-day workweek

Benefits include: Structured hybrid working (3 days in office, 2 days remote), comprehensive 4-week onboarding program, professional development stipend, and opportunities to work on cross-functional projects.

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication flows through our recruiting team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We provide reasonable accommodations to applicants with disabilities upon request.