- Company: Get A Job.ai
- Location: Heidelberg
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential technology organization based in Heidelberg, Germany. We are seeking a Senior IT Services Lead to take on technical leadership of their IT services function, ensuring smooth daily operations and reliable service delivery. This role offers up to two days of mobile office per week and is available as a full-time position (40 hours) at the earliest possible start date.
Responsibilities
- Provide technical leadership for the IT services team, acting as a sparring partner for team members and the IT Manager while ensuring smooth daily operations and reliable service delivery
- Work hands-on in IT support when needed, supporting complex requests and IT incidents while actively contributing technical expertise
- Coordinate and prioritize team tasks, ensuring clear responsibilities, balanced workload distribution, and reliable coverage
- Continuously develop IT service processes, standards, and documentation while identifying opportunities for standardization and automation
- Recognize recurring problems and inefficient workflows, implementing sustainable improvements to service quality and efficiency
- Collaborate closely with the IT Manager on priorities, escalations, and improvement initiatives while handling operational team coordination
What We're Looking For
- University degree or vocational training in IT, or comparable practical experience
- Minimum 5 years of professional experience in IT services, IT operations, or IT support—ideally with experience in technical team leadership
- Strong technical expertise combined with a hands-on mentality and enjoyment in both developing solutions independently and supporting others technically
- Experience with IT service management, ticket and request management, documentation, and process standards
- Ability to set priorities, coordinate workloads, and ensure reliable service delivery in a dynamic environment
- Strong knowledge of workplace IT, identity and access management, endpoint management, and SaaS applications
- Proven experience optimizing processes and identifying opportunities for standardization, automation, and efficiency gains
- Excellent German and English language skills, both written and spoken
How We Work With You
When you apply through Get A Job.ai, one of our recruiters will screen your application and qualifications. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our team to ensure the best experience for everyone involved.
Pay
Compensation details will be discussed during the screening process based on your experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of background, identity, or circumstance.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Heidelberg, Baden-Württemberg
Weather right now in Heidelberg, Baden-Württemberg: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Heidelberg is the fifth-largest city in the German state of Baden-Württemberg, and with a population of about 163,000, of which roughly a quarter consists of students, it is Germany's 51st-largest city. Located about 78 km (48 mi) south of Frankfurt, Heidelberg is part of the densely populated Rhine-Neckar Metropolitan Region which has its centre in Mannheim.
Baden-Württemberg, commonly shortened to BW or BaWü, is a landlocked state in Southwest Germany, east of the Rhine, which forms the southern part of the country's western border with France. With more than 11.07 million inhabitants as of 2019 across a total area of nearly 35,752 km2 (13,804 sq mi), it is the third-largest German state by both area and population. The largest city in Baden-Württemb
Nearby green space: 7 parks within 1.5km — closest is Stadtgarten (225m). via OpenStreetMap
Nearest public transit: Bismarckplatz (bus stop, 106m). via OpenStreetMap
- Elevation 121m (397 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior IT Services Lead (m/w/d)
- Employer Get A Job.ai
- Location Heidelberg
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Overview Full job description on this page (395 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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