Sales Agent, Philippines, Remote

About This Opportunity

We are representing a confidential Australian ecommerce organization seeking a Sales Agent based in the Philippines to work remotely. This role focuses on converting customer enquiries into purchases through knowledgeable product guidance and responsive customer service across multiple channels.

Reporting to the Sales Supervisor, you'll engage with customers via phone, live chat and email, helping them select the right products based on their specific needs and preferences.

Responsibilities

• Respond to inbound sales enquiries via phone, live chat and email
• Understand each customer's needs, preferences and budget before recommending suitable products
• Provide accurate product advice, information on availability and current offers
• Convert pre-sales enquiries into purchases through helpful, confident and customer-focused sales conversations
• Identify relevant opportunities to upsell or cross-sell products that add genuine value to the customer's purchase
• Follow up qualified leads and open sales enquiries within agreed timeframes
• Meet agreed individual and team targets for sales, conversion, response times and customer experience
• Maintain accurate and complete customer, lead and sales records in company systems
• Build positive customer relationships that support repeat purchases and long-term customer value
• Monitor common customer questions, objections and sales trends, and share insights with leadership
• Provide regular updates and reporting on sales activity, lead progress and results
• Attend scheduled team meetings, coaching and product training sessions
• Use feedback and performance data to continuously improve sales knowledge and results

What We're Looking For

• Previous experience in sales, ideally in ecommerce, retail or a customer-facing environment
• Strong knowledge of bicycles, components and accessories
• A genuine interest in cycling and the ability to quickly develop detailed product knowledge
• Excellent spoken and written English, with confidence communicating with customers by phone, live chat and email
• Demonstrated ability to understand customer needs, recommend appropriate products and convert enquiries into sales
• Strong selling, negotiation and relationship-building skills
• Experience using CRM, customer service or sales systems to manage enquiries and follow up leads
• Strong organisation, time-management and multitasking skills
• Confidence using Microsoft Excel, Google Sheets and other online tools
• Ability to work independently, stay focused and meet targets in a remote environment
• A calm and adaptable approach when priorities, systems or processes change
• A proactive mindset, openness to feedback and willingness to take ownership of results

Location: Philippines, Remote

Employment Type: Full-time

How We Work With You

As specialists in connecting talent with opportunity, our talent team at Get A Job.ai manages the full recruitment process. When you apply through our platform, one of our recruiters will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must come through Get A Job.ai—direct contact with the client is not part of this process.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.