Technical Support Engineer (Remote/West Coast)

About This Opportunity

We are representing a confidential cybersecurity organization seeking a Technical Support Engineer to join their remote team. This role is ideal for professionals based on the West Coast who are passionate about solving complex technical challenges and delivering exceptional customer support in the information security space.

As part of our talent team at Get A Job.ai, we work with leading companies across the cybersecurity industry. This position offers the opportunity to work with cutting-edge vulnerability assessment and compliance auditing technologies while building meaningful relationships across sales, advocacy, research, and operations teams.

Responsibilities

• Troubleshoot, analyze, and resolve customer technical inquiries using remote troubleshooting techniques
• Analyze vulnerability scan results, system audits, and log events to provide clear, actionable guidance
• Recreate customer software issues in laboratory environments for engineering assessment
• Collaborate closely with sales, customer advocacy, R&D, and operations teams
• Capture and channel customer feedback to product management and development teams
• Create and publish solution knowledge articles for reuse by customers and internal teams
• Maintain in-depth knowledge of security products and information security best practices
• Monitor personal performance metrics to consistently meet service goals
• Demonstrate flexibility to work occasional weekends or holidays as needed

What We're Looking For

Required Qualifications:

• Bachelor's degree in a technical field or equivalent professional experience
• 2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, and Windows administration
• Experience with patch deployment and system configuration
• Proven background providing technical support to enterprise clients and troubleshooting complex production environment issues
• Demonstrated interest in AI and Large Language Models (LLMs) with hands-on experience professionally or personally
• Knowledge of computer, network, and application security
• Strong analytical and problem-solving skills with ability to learn quickly
• Excellent written and verbal communication skills with a customer-focused mindset
• Ability to manage multiple priorities in fast-paced environments
• Must be based on or reside on the West Coast

Preferred Experience:

• Hands-on experience with vulnerability management or cybersecurity tools
• Familiarity with ticketing systems (JIRA, Salesforce, Zendesk)
• Log analysis using SEIM products (Splunk, ElasticSearch)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL)
• Virtualization technology (VMWare, Hyper-V, AWS, Azure, Docker)
• Understanding of programming languages
• Knowledge of Industry Security Standards (DISA, HIPAA, CIS, ISO 27001)
• Experience with certificates and certificate authorities
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Bilingual capabilities (Spanish, Portuguese) are desirable but not required
• Network security experience is a plus

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must go through Get A Job.ai - do not contact the client directly, as this is a confidential search.

Our recruiters are here to support you throughout the entire process, from initial conversations through offer negotiation. We'll keep you informed at every stage and provide guidance to help you put your best foot forward.

Pay

Compensation details will be discussed during the screening process based on your experience, qualifications, and location.

Equal Employment Opportunity: Get A Job.ai is committed to equal employment opportunity. We celebrate diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.