Support Representative I

About This Opportunity

Our talent team is representing a confidential healthcare technology client in their search for a Support Representative I based in Columbia, MO. This role places you at the intersection of technical problem-solving and meaningful impact—helping individuals navigate healthcare payment solutions during critical moments of need.

You'll begin by supporting Medicare payment program partners, providing technical expertise to professionals who assist seniors with benefit navigation. As you develop mastery of the platform, you'll expand to direct member support, resolving payment plan inquiries and transaction issues with both precision and empathy.

Responsibilities

• Serve as the technical expert for digital portal users, troubleshooting login issues, transaction declines, and dashboard errors
• Provide professional, empathetic support via phone and email to partners and members navigating healthcare payment systems
• Investigate root causes of technical issues and document findings in project management tools
• Collaborate with product technical support teams to escalate bugs and contribute to platform improvements
• Ensure accuracy in member account structures and maintain data integrity across all interactions
• Progress from Medicare payment program specialist to broader health payment account support as expertise develops
• Participate in weekend rotation coverage (every third weekend) to ensure consistent member access to support

What We're Looking For

• Strong technical aptitude with comfort navigating multiple digital platforms and explaining technical steps clearly to others
• Genuine passion for improving healthcare accessibility and affordability for diverse populations
• Exceptional attention to detail with a commitment to accuracy in a healthcare environment
• Proactive, resourceful problem-solver who investigates issues thoroughly and sees them through to resolution
• Professional communication skills with ability to balance efficiency and quality in member interactions
• Must reside within 30 miles of Columbia, MO (in-office presence required 3 days per week)
• Availability for Monday–Friday 1:30 PM–10:00 PM CST shift with rotating weekend coverage
• Full availability during 4-week training period (Monday–Friday, 8:30 AM–5:00 PM CST)

Schedule Details

Primary Shift: Monday–Friday, 1:30 PM–10:00 PM CST with in-office work 3 days per week

Weekend Rotation: Every third weekend (Saturday and Sunday) with shifts at 7:00 AM–3:30 PM, 9:30 AM–6:00 PM, or 1:30 PM–10:00 PM. Weekend and late shifts are fully remote for security.

Days Off: On weekend work weeks, two weekdays off will be scheduled based on business needs

Training: Approximately 4 weeks, Monday–Friday 8:30 AM–5:00 PM CST (full attendance required)

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we serve as your advocate and primary point of contact. Please do not contact the hiring organization directly, as all communication is managed through our firm to ensure a smooth, professional experience.

Pay

Pay via Get A Job.ai: $17.00–$20.00 per hour

Our client offers comprehensive benefits for full-time employees including medical, dental, and vision insurance; substantial HSA contributions; generous PTO; paid parental and caregiver leave; 401k with employer match; and equity participation.

Get A Job.ai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.