Customer Services Specialist

About This Opportunity

We are representing a confidential energy-sector client seeking a Customer Services Specialist based in Colombia. This is an exciting opportunity to join an organization that is transforming how businesses manage their energy consumption across Latin America, serving thousands of enterprise clients.

In this role, you'll provide personalized, proactive support to an exclusive portfolio of clients, building long-term relationships and ensuring exceptional satisfaction. You won't just resolve issues—you'll anticipate needs, optimize energy usage, and contribute to creating an innovative customer experience model in the industry.

Responsibilities

• Resolve client and intermediary requests efficiently on first contact through multiple channels (email, chat, phone, WhatsApp) using proprietary applications
• Develop deep knowledge of product offerings to provide specialized consultative support
• Manage client needs, complaints, and claims following established protocols, including proactive outreach to guide users and maximize energy savings
• Maintain regular, personalized contact with your assigned client portfolio to build trust-based relationships
• Accurately document all client interactions in relevant systems and tools
• Collaborate cross-functionally with all organizational areas to ensure seamless service delivery
• Propose process improvements to optimize the customer experience
• Safeguard confidentiality and security of company and client information
• Meet established service standards and contribute to team objectives

What We're Looking For

• Excellent written and verbal communication skills in Spanish with strong attention to detail
• Previous experience in customer service or commercial management
• Solid background in client support and handling difficult situations
• Demonstrated commitment to resolving problems, questions, complaints, and claims thoroughly
• Proficiency with standard office software tools
• Self-management orientation—proactive problem-solvers who take ownership from start to finish
• Ability to identify and address issues before they escalate
• Adaptability to fast-paced, low-bureaucracy environments
• Strong team collaboration mindset
• User-centric approach with focus on designing solutions that truly matter to clients

How We Work with You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication should flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds to apply.