Customer Service Specialist

About This Opportunity

We are representing a confidential healthcare technology organization seeking a Customer Service Specialist to join their remote team. Our client develops assistive communication solutions that make a meaningful difference in people's lives. This frontline role offers the opportunity to support individuals with communication challenges while working in a mission-driven environment focused on improving quality of life through innovative technology.

As a Customer Service Specialist, you'll serve as a key point of contact for both prospective and current customers, providing exceptional support across multiple channels. You'll handle tier-1 technical troubleshooting, coordinate with internal teams, and ensure every interaction reflects a world-class customer experience. This position combines customer service excellence with the rewarding nature of helping people access tools that enhance their daily communication.

Responsibilities

• Deliver exceptional customer service across inbound calls, outbound calls, email, and online chat platforms
• Provide tier-1 technical support and troubleshooting for devices, applications, customer accounts, and web-based platforms
• Maintain expert-level knowledge of all products, accessories, software applications, and service offerings
• Document customer interactions, issues, and resolutions using a ticketing system and CRM platform
• Monitor and report customer inquiry trends and recurring issues to support operational improvements
• Collaborate cross-functionally with reimbursement, funding, product support, and onboarding teams to ensure seamless customer experiences
• Proactively follow up with customers to ensure concerns are fully resolved
• De-escalate customer service matters related to technical issues, shipping, and account management
• Conduct proactive outreach campaigns to check on customer progress and connect them with appropriate resources
• Educate prospective customers on products, services, and trial processes while identifying engagement opportunities
• Support customers who have speech and language challenges with empathy and patience

What We're Looking For

• 2+ years of customer service experience required
• Bachelor's degree preferred, or equivalent combination of education and experience
• Experience providing tier-1 customer support preferred
• Excellent written, verbal, and active listening communication skills
• Proficiency with Microsoft Office, VOIP systems, and Zoom required
• Experience with HubSpot or similar CRM platforms preferred
• Fluent proficiency in Spanish strongly preferred (bilingual differential available)
• Ability to communicate with empathy and compassion when assisting individuals with communication impairments
• Strong time management and multitasking abilities in a fast-paced environment
• Curious mindset with a desire to improve processes and enhance customer experiences
• Team-oriented approach with a positive, can-do attitude
• Ability to travel within the U.S. up to 2 times per year for team meetings
• Remote work environment requiring a safe, productive workspace with reliable internet access

How We Work With You

When you apply through Get A Job.ai, our talent team carefully reviews your qualifications against our client's requirements. If there's a strong match, we'll conduct an initial screening conversation to understand your experience, career goals, and interest in this mission-driven role. We'll prepare you for the client interview process and represent your candidacy throughout. Please apply only through Get A Job.ai—do not contact the client organization directly, as all candidates must be submitted through our recruiting partnership.

Pay

This is a full-time, remote position based in the USA. Our client has indicated a salary range of $50,000 to $55,000 per year, with a $3,000 bilingual differential for qualifying Spanish-speaking candidates. Get A Job.ai's fee is paid by the hiring organization.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with clients who value diversity and provide reasonable accommodations for individuals with disabilities.