Strategic Customer Success Manager

About This Opportunity

Our recruiting team at Get A Job.ai is representing a confidential SaaS organization in their search for a Strategic Customer Success Manager based in Canada. This role focuses on managing high-value enterprise relationships for a content intelligence platform that serves B2B marketing, sales, and support teams. You'll work with Fortune 500 companies and large enterprises to drive strategic initiatives, retention, and expansion.

Responsibilities

• Develop and execute customized strategies for large, complex enterprise accounts to ensure platform solutions align with broader business objectives
• Engage with senior executives, management, and individual contributors across marketing and IT departments to drive adoption and value realization
• Lead strategic check-ins to review progress and align solutions with evolving business goals
• Dynamically manage account assignments based on retention, adoption, and expansion potential
• Collaborate with Account Executives to coordinate seamlessly around expansion opportunities
• Drive long-term value through tailored use cases for multinational organizations with complex structures
• Proactively identify growth opportunities within accounts while working with cross-functional teams
• Monitor account health, usage patterns, and engagement metrics to mitigate risks and ensure successful outcomes
• Stay current with industry trends and best practices to provide expert consultation
• Manage 20+ enterprise accounts simultaneously

What We're Looking For

• 5+ years in an Enterprise customer success or selling role
• Proven track record of driving customer engagement and retention in a SaaS environment
• Experience managing 20+ accounts with consistent achievement of retention and organic growth quotas
• Ability to collaborate effectively with senior executives, marketing leaders, and IT departments
• Strong problem-solving skills and ability to manage multiple stakeholders across complex organizations
• Familiarity with the Martech industry and Enterprise technology strongly preferred
• Track record of working with Fortune 500 companies
• Experience managing pipeline, forecasting, and executing short-term sales processes
• Self-motivated team player who brings fresh ideas and thrives on team success
• Willingness to travel occasionally as required

Please note: If you don't meet 100% of these requirements, we still encourage you to apply. We believe in hiring people, not just checklists.

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll be your advocate and main point of contact. Please do not attempt to contact the client directly, as all communication should flow through our talent team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and will vary based on experience, skills, and location within Canada.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our process.