Senior Customer Success Manager (m/f/x)

Responsibilities

We are representing a confidential enterprise SaaS organization in their search for a Senior Customer Success Manager based in Berlin. In this role, you will serve as the primary strategic partner for large-scale enterprise accounts, driving platform adoption, retention, and long-term growth.

Your day-to-day impact will include:

• Guiding enterprise clients in maximizing the value of modern API-first commerce solutions, helping them build flexible, future-proof technology stacks
• Translating product features and capabilities into clear business outcomes, aligning them directly with each customer's strategic goals and core ROI metrics
• Proactively driving account engagements and leading high-impact Strategic Business Reviews to retain clients, boost platform consumption, and accelerate growth
• Partnering closely with Product Management to advocate for customer needs and provide critical feedback that shapes product roadmap priorities
• Collaborating seamlessly across Sales, Product, and Support teams to deliver deep technical and commercial expertise that keeps enterprise accounts thriving
• Representing our client in webinars, customer case studies, and advisory working groups, showcasing customer success and driving community engagement
• Playing a pivotal role in refining global Customer Success frameworks, driving internal process improvements, and shaping long-term operational strategy
• Acting as a recognized domain expert internally and externally, mentoring team members and elevating collective practice standards

This role is hybrid, requiring three days per week in the Berlin office.

What We're Looking For

Our talent team is seeking candidates with the following profile:

• 5+ years in high-touch technology environments with proven success in Customer Success, pre-sales, or technical consulting, ideally within e-commerce or retail sectors
• Technical depth in modern API-first and headless architectures, paired with the business acumen to translate complex technology into high-impact ROI
• Experience as a trusted advisor who navigates C-suite discussions, shapes client strategy, and drives expansion opportunities
• A structured, agile approach to managing complex enterprise accounts independently and across global, cross-functional teams
• A collaborative team player ready to thrive in a fast-paced, international tech culture
• Willingness to travel up to 50% to build high-value client connections

Nice to have: Additional European language skills

How We Work With You

When you apply through Get A Job.ai, our recruiting team will carefully review your profile and conduct an initial screening to ensure alignment with the role requirements. If there's a strong match, we will submit your candidacy to our client for consideration and guide you through their interview process.

Please apply exclusively through Get A Job.ai. Do not contact the client organization directly, as all applications must be coordinated through our recruiting team to be considered.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to fair and inclusive recruiting practices. We welcome applicants of all backgrounds and identities, and we evaluate candidates based on skills, experience, and potential to succeed in the role.