Customer Service Representative – Contact Center

About This Opportunity

Our talent team is representing a confidential national retail organization in their search for a Customer Service Representative to join their remote Contact Center. This is an excellent opportunity for someone looking to build a career in customer service while working from home.

In this role, you'll serve as a front-line contact center agent, delivering exceptional customer service through phone, email, and chat interactions. You'll help customers with product inquiries, orders, accounts, and service-related questions while creating positive experiences that build loyalty.

Responsibilities

• Handle inbound customer service calls, email support, and chat interactions while meeting established performance and quality standards
• Respond to customer inquiries regarding account information, order status, product questions, returns, exchanges, shipping, billing, and promotions
• Provide first-contact resolution by utilizing contact center resources and problem-solving skills to resolve concerns efficiently
• Navigate multiple systems simultaneously to accurately document interactions and support customer needs
• Identify sales opportunities through product recommendations, cross-selling, and upselling
• Manage escalated situations with empathy, professionalism, and effective conflict-resolution techniques
• Maintain current knowledge of products, promotions, policies, procedures, and system updates
• Participate in coaching, training, and development activities to improve performance and customer satisfaction

What We're Looking For

• High School Diploma or equivalent required; Vocational/Technical Certification or Associate Degree preferred
• 0-2 years of experience in a call center, contact center, customer service, chat support, retail sales, hospitality, or related field preferred
• Strong verbal and written communication skills with ability to build rapport
• Ability to effectively handle customer concerns and resolve issues professionally
• Proficiency in computer systems, Microsoft Office, web navigation, and CRM tools
• Ability to type accurately while managing multiple systems and assisting customers through various channels
• Strong critical-thinking, problem-solving, and decision-making abilities
• Capability to work independently and as part of a team in a fast-paced environment
• Ability to meet quality, productivity, schedule adherence, and customer satisfaction standards

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client for consideration. Please do not attempt to contact the employer directly, as all candidates must be submitted through our recruiting process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal opportunity employment. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.