Track & Trace Coordinator (#1)

About This Opportunity

Our talent team is representing a confidential logistics organization seeking a Track & Trace Coordinator to join their freight operations. This is a remote position supporting overnight shipment monitoring across North America. You'll be the eyes and ears for dozens of active loads, ensuring nothing falls through the cracks between pickup and delivery.

We're looking for someone who thrives in a fast-paced environment, can juggle multiple priorities, and knows when to escalate issues before they become problems. If you have a strong sense of urgency and take ownership of results, we'd like to hear from you.

Responsibilities

• Monitor active shipments from dispatch through final delivery, maintaining real-time visibility
• Contact carriers and drivers to obtain accurate pickup, transit, and delivery updates
• Confirm drivers are on schedule for pickup and delivery appointments; verify arrival and departure times
• Update shipment status, notes, ETA information, and appointment details in the transportation management system
• Identify late trucks, missed appointments, breakdowns, detention, rejected product, temperature issues, and other potential service failures
• Immediately escalate significant service issues to the appropriate operations or sales team member
• Proactively communicate delays rather than waiting for customers or internal stakeholders to discover problems
• Maintain consistent communication with carriers until issues are resolved
• Obtain and upload Bills of Lading, Proofs of Delivery, lumper receipts, and other required shipment documentation
• Assist with scheduling and confirming pickup and delivery appointments as needed
• Ensure completed loads contain the information and documentation necessary for billing
• Maintain clear, professional, and accurate notes so team members can quickly understand shipment status
• Provide operational support to customer sales and carrier sales representatives

What We're Looking For

• Extremely dependable with strong follow-through and attention to detail
• Comfortable making frequent phone calls, sending emails, and communicating by text
• Able to manage a high volume of shipments without losing track of details
• Strong sense of urgency when something is going wrong
• Able to recognize potential problems before they become customer service failures
• Comfortable working independently and making decisions within established procedures
• Strong written and verbal English communication skills
• Able to remain professional when dealing with frustrated drivers, carriers, customers, or facilities
• Experience in freight brokerage, trucking, transportation, dispatch, or logistics is preferred but not required
• Experience with a Transportation Management System is a plus
• Availability to work overnight shifts: Monday–Tuesday and Friday–Sunday, 11 PM–7 AM CST (Wednesday–Thursday off)

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will review your background and conduct an initial screen. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all candidates must be presented through our firm to be considered for this role.

Pay

Compensation details will be discussed during the interview process based on experience and qualifications.

Additional Benefits: Remote work, 10+ business days of paid time off, equipment provided, team building and corporate events.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.