- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential software company in Berlin that is seeking a Technical Customer Support / IT Support professional. Our client operates web-based project management solutions serving over 800 customers across Europe. This is a full-time position based at their Berlin headquarters, and our talent team particularly encourages applications from women and diverse candidates.
Responsibilities
- Handle technical customer inquiries through the ticketing system
- Provide 2nd level support for escalated issues
- Communicate with customers via phone, conference software, and ticketing systems
- Assess feasibility of customer requests and requirements
- Act as liaison between customers, consultants, and development teams
- Write XML files for system configurations
- Perform remote installations and software updates
- Create reports using BIRT when required
- Support hosting instances as needed
What We're Looking For
Required:
- Strong educational background in computer science or related degree
- Solid technical knowledge in Windows or Linux environments
- Proficiency with XML
- Broad knowledge of and interest in IT topics
- Calm, professional demeanor when interacting with customers
- Self-motivated with strong initiative
- Excellent German language skills (C1 level or higher)
Preferred:
- Good English language skills
- Experience with SQL or BIRT reporting
How We Work With You
When you apply through Get A Job.ai, one of our experienced recruiters will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client on your behalf. Please do not contact the employer directly—all communication flows through our team to ensure the best outcome for your candidacy.
Pay
Compensation details will be discussed during the interview process with our recruiting team.
Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from candidates of all backgrounds.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Technische Kundenbetreuung / IT Support
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 15, 2026
- Country Germany
- Overview Full job description on this page (282 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.