Customer Success Engineer

About This Opportunity

We are representing a confidential AI search technology company seeking a Customer Success Engineer to join their global team. This is a fully remote position open to candidates worldwide.

In this role, you'll partner directly with enterprise customers to ensure successful adoption and implementation of a market-leading search and discovery platform. You'll deliver technical onboarding, solution design, and hands-on implementation support while working with diverse customer architectures and use cases.

This position is ideal for someone who thrives on solving complex technical problems, stays current with modern development patterns and emerging AI capabilities, and is energized by helping customers achieve their goals through technical excellence.

Responsibilities

• Act as a technical consultant delivering customized services based on individual customer needs
• Scope, design, and present technical workshops to drive platform adoption and optimization
• Advise customers on technical and industry best practices for search implementation
• Collaborate with Customer Success Managers to ensure long-term customer health through exceptional technical support
• Partner with product and engineering teams to develop subject matter expertise and serve as a product expert
• Develop and present comprehensive case status reports during regularly scheduled customer meetings
• Proactively identify and resolve technical risks and bottlenecks
• Provide guidance on environment optimization and performance improvements
• Escalate issues across the organization when necessary to confirm solutions or explore alternatives

What We're Looking For

Required qualifications:

• 4+ years of experience in a customer-facing technical role (Customer Success Engineer, Solutions Engineer, Solutions Architect, or consultant), ideally within SaaS
• Functional knowledge of at least one programming language: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python
• Experience with REST APIs, database management, and web development technologies
• Proven ability to deliver technical workshops (training, knowledge transfer, implementation, code review)
• Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
• Excellent time management, task prioritization, and ability to evaluate situational urgency
• Lifelong learning mindset with a genuine desire to help people solve problems
• Willingness to travel to customer locations occasionally

Preferred qualifications:

• Experience implementing or optimizing search and discovery experiences
• Experience designing and developing generative AI and agentic applications
• Background in high-growth SaaS environments
• Familiarity with iOS and Android platforms
• Experience supporting open-source projects and GitHub communities
• Experience with e-commerce platforms such as Shopify, Magento, or Salesforce

How We Work With You

Get A Job.ai is partnering exclusively with this client to identify exceptional talent. Here's our process:

• Apply directly through the Get A Job.ai platform
• Our talent team will review your application and conduct an initial screening
• Qualified candidates will be submitted to our client for consideration
• We'll guide you through each stage of the interview process
• Please do not contact the client directly—all communication should flow through Get A Job.ai

Pay

Pay details will be discussed during the screening process and are competitive with market rates for this role and location.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law.