Technical Account Manager

About This Opportunity

We are representing a confidential SaaS organization seeking a Technical Account Manager in London, UK. Our client is a market leader in enterprise learning technology, serving thousands of global customers with an AI-powered platform that transforms how organizations deliver and manage employee training at scale.

This is a strategic technical role where you'll serve as the trusted advisor to enterprise accounts, translating business objectives into scalable technical solutions while driving platform adoption and long-term customer success.

Responsibilities

• Architect long-term technical strategies that align customer business and learning goals with platform capabilities
• Take full technical and product ownership of assigned enterprise accounts while collaborating with commercial teams on growth initiatives
• Guide executive and technical stakeholders through platform innovations, API integrations, and AI-assisted workflows to maximize operational efficiency
• Proactively monitor technical performance metrics including API usage and authentication patterns to identify and mitigate risks before they impact platform stability
• Deliver high-impact executive technical reviews on SLAs and platform performance directly to customer leadership
• Champion customer feedback internally and partner with cross-functional teams to drive systemic platform improvements
• Analyze support case patterns, run proof-of-concept pilot projects, and streamline overall platform health initiatives

What We're Looking For

Required Experience & Skills:

• 5+ years of SaaS technical troubleshooting experience
• 2+ years of enterprise or large account management experience
• Strong foundation in back-end practices, RESTful APIs, OAuth 2.0, and SAML authentication
• Front-end fundamentals including JavaScript, CSS, and HTML
• Hands-on experience with at least two of: iPaaS tools (Workato, Zapier), SQL queries, or data warehousing/BI tools (Snowflake, Tableau, Power BI)
• Proven ability to translate complex technical concepts into business value for executive decision-makers
• Flexibility to support EMEA time zones and comfortable with international travel up to 25%
• Proactive project management mindset with experience forecasting product impacts and advising on AI/automation integrations

Preferred Qualifications:

• Active AWS Product Certification
• Background in e-Learning, LMS, or HCM industries
• Experience consulting on platform performance, high availability, uptime, and enterprise scalability

Work Arrangement: Hybrid role with three days per week in the London office (Tuesday-Thursday), with flexibility the remainder of the week.

How We Work With You

As your recruiting partner, Get A Job.ai manages the full candidate experience on your behalf. Here's how the process works:

• Submit your application through the Get A Job.ai platform
• Our talent team will conduct an initial screening to understand your background and career goals
• Qualified candidates will be presented directly to our client for consideration
• We'll guide you through each stage of the interview process and provide feedback along the way
• Please do not contact the client organization directly—all communication should flow through Get A Job.ai to ensure a smooth process for everyone

Pay

Compensation details will be discussed during the screening process and will be competitive with the market for this level of enterprise technical account management expertise in London.

Equal Employment Opportunity: Get A Job.ai is committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.