Solutions Architect, Voice – London

About This Opportunity

We are representing a confidential conversational AI organization in their search for a Solutions Architect specializing in voice deployments. This is a rare opportunity to join a high-growth technology company at the forefront of enterprise AI agent implementations.

Based in London, you'll define how large enterprises integrate advanced AI voice agents into their contact center environments. This role combines pre-sales engineering, telephony architecture, and strategic advisory work with enterprise clients navigating complex voice deployment challenges.

Responsibilities

• Partner with sales teams to discover, qualify, and design voice deployment solutions that address customer telephony constraints and deliver measurable outcomes
• Navigate complex conversations about contact center landscapes, translating diverse environments (Genesys Cloud CX & Engage, Amazon Connect, Cisco UCCE/CVP, Google CCAI) into clear integration strategies
• Design SIP integration approaches including BYOC trunking, REFER-based transfer, header propagation, and media/streaming paths tailored to each customer's topology and security requirements
• Diagnose multi-leg call flows at the packet level and establish repeatable methods for tracing and resolving SIP and media issues in production
• Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support organizational growth
• Act as a trusted technical advisor to enterprise prospects and customers across C-suite, telephony teams, contact center operations, and CX leadership

What We're Looking For

Required qualifications:

• 8–10+ years in customer-facing technical roles (Solutions Architect, Solutions Engineer, Technical Account Manager, Product Manager) with focus on voice, telephony, or contact center platforms
• Deep fluency in enterprise contact center platforms—Genesys, Amazon Connect, Cisco, or Google CCAI—and underlying SIP/telephony fundamentals (trunking, transfer semantics, codecs, SRTP, DTMF)
• Hands-on experience with CPaaS infrastructure such as Twilio or Telnyx, including BYOC configuration and programmable voice
• Demonstrated success navigating ambiguous technical conversations with enterprise customers and collaborating through uncertainty
• Strong ability to engage diverse stakeholders from network engineers to CX and contact center leaders, translating voice requirements into actionable deployment strategies

Preferred qualifications:

• 2+ years selling or architecting AI/ML or conversational voice solutions in enterprise environments
• Experience in high-growth startups building pre-sales practices from the ground up
• Hands-on packet-level SIP diagnostics experience (pcap analysis, Wireshark/Scapy) and comfort reading raw signaling
• Familiarity with real-time speech stacks (STT/TTS), call recording and compliance patterns (SIPREC), and multi-leg call correlation

How We Work With You

When you apply through Get A Job.ai, our recruiting team will screen your application and conduct an initial conversation to understand your background and career goals. If there's a strong mutual fit, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and support your candidacy.

Please do not contact the client directly. All applications and inquiries should come through Get A Job.ai to ensure proper coordination and the best candidate experience.

Pay

This is a full-time position based in London. Our client offers equity and commission in addition to base compensation. The role includes comprehensive benefits such as medical, dental, and vision coverage, retirement plans, parental leave, fertility benefits, wellness stipends, daily lunches and snacks in-office, and generous time-off policies (UK employees receive 25 days statutory leave).

This position requires working in-office as part of a high-velocity, collaborative team environment.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our process.