Senior Technical Customer Success Manager

About This Opportunity

We are representing a confidential cloud infrastructure organization in their search for a Senior Technical Customer Success Manager. Our client operates in one of the most innovative technology domains, enabling enterprises to modernize their software architecture and digital operations.

This is a dynamic, high-impact role where you'll champion customer success throughout the entire lifecycle. You'll work with a portfolio of commercial accounts across the Americas, identifying growth opportunities and ensuring customers realize maximum value from their investment. This position requires someone who can balance strong relationship-building with innovative approaches to scaled customer engagement.

Responsibilities

• Coach customers throughout their lifecycle, working collaboratively with Customer Experience teams to drive successful outcomes
• Define adoption frameworks and post-sales engagement models that establish best practices for customer success
• Partner with Sales and Product teams to optimize customer value realization
• Innovate tooling and processes to improve team efficiency and customer impact
• Apply deep product knowledge to real-world customer use cases involving APIs, microservices, and cloud-native architectures
• Manage a portfolio of commercial customers, identifying patterns that can be addressed through automated engagement techniques
• Represent the customer voice internally while acting as a trusted advisor externally

What We're Looking For

• Builder's mentality with a track record of solving complex problems that benefit both customers and the business
• Self-starter with exceptional organizational and communication skills
• Strong understanding of complex technology environments and enterprise software ecosystems
• Prior experience in a similar role within SaaS, open source, or infrastructure software companies (highly preferred)
• Solid technical foundation in cloud-native technologies including containerization, Kubernetes, and microservices
• Understanding of API management concepts and architectures
• Knowledge of DevOps principles, CI/CD practices, and cloud computing (IaaS)
• Passion for technology and determination to drive customer outcomes
• High self-awareness and ability to collaborate across teams and business functions

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and support your candidacy. Please do not contact the hiring organization directly, as all communication should flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences.