Senior Scaled Enablement Manager (m/w/d)

Responsibilities

We are representing a confidential cybersecurity software organization seeking a Senior Scaled Enablement Manager to lead customer enablement programmes that drive product adoption across their user base. This position is based at their Munich headquarters with a hybrid work model (minimum 2 days per week in office).

In this role, you will:

• Design and own the scaled enablement motion, creating live, repeatable programmes that drive product adoption, engagement, and value realisation across customer segments
• Build and maintain a cohort and enablement roadmap aligned with customer needs, product priorities, and business objectives
• Develop and optimise repeatable scaled customer journeys supporting onboarding, adoption, expansion, and re-engagement at scale
• Plan and deliver webinars, workshops, cohort-based training programmes, office hours, and other one-to-many customer learning experiences
• Create and maintain high-quality enablement content, including training materials, guides, playbooks, videos, and knowledge base resources
• Leverage AI and automation tools to improve programme design, content creation, customer insight generation, and operational efficiency
• Analyse customer engagement and product adoption data to identify trends, opportunities, and targeted intervention strategies
• Measure and improve programme effectiveness using customer feedback, usage insights, and business performance metrics
• Partner with Account Managers, Customer Enablement SMEs, Product Management, Marketing, and Operations teams to deliver seamless customer experiences
• Define and evolve scalable operating models, processes, and best practices that enable customer success programmes to grow efficiently

What We're Looking For

Required qualifications:

• Minimum 5 years' experience in Customer Success, Customer Enablement, Customer Education, Customer-facing Programme Management, Product Adoption, Training, or similar customer-facing SaaS role
• Experience designing, delivering, and improving scalable customer programmes, including webinars, cohorts, workshops, office hours, or other one-to-many formats in a SaaS or technology environment
• Strong presentation, facilitation, written communication, and content development skills
• Demonstrated ability to manage multiple projects and stakeholders in a fast-paced, evolving environment
• Strong analytical skills with the ability to translate customer insights and usage data into actionable adoption strategies
• Proven ability to build trusted relationships and collaborate effectively across cross-functional teams
• Professional proficiency in English (written and spoken)

Preferred qualifications:

• Experience with customer success, customer education, learning management, or community platforms
• Experience using customer success platforms such as Planhat, Gainsight, or similar tools
• Familiarity with product adoption analytics, customer engagement metrics, and data-driven programme optimisation
• Experience in cybersecurity, investigations, intelligence, OSINT, SaaS, or B2B software environments
• Experience creating self-service learning content, structured learning paths, or customer training curricula

How We Work with You

Our talent team at Get A Job.ai will guide you through the entire process. When you apply through our platform, a dedicated recruiter will screen your application and schedule an initial conversation to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Please note that candidates should not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome applications from all qualified individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.