(Senior) SAP S4/HANA Customer Service & CRM Consultant (m/w/d)

About This Opportunity

We are representing a confidential consulting organization specializing in enterprise transformation projects within the utilities sector. Our client is seeking a hands-on (Senior) SAP S/4HANA Customer Service & CRM Consultant to drive technical implementation and architectural design for complex customer management transformations. This is a remote position based in Germany.

This role focuses on the real technical work—building solutions directly in SAP systems, migrating legacy CRM platforms to modern engagement architectures, and developing robust integrations. You'll work on transformation projects that move clients from traditional SAP CRM and IS-U environments toward S/4HANA and next-generation customer engagement platforms.

Responsibilities

• Develop custom solutions in SAP environments using ABAP/ABAP OO and deeply customize SAP Web UI components (BOL/GENIL)
• Execute complex migration and transformation projects, including transitions from classic SAP CRM to modern CX platforms (Sales & Service Cloud variants)
• Integrate existing systems into new customer engagement architectures, ensuring seamless data flow and process continuity
• Perform independent customizing within SAP Customer Engagement environments and work with CDS-Views for data modeling
• Conduct detailed troubleshooting during release and implementation phases, including debugging and resolution of system deviations
• Serve as stream lead or partial project lead on select engagements, managing solution delivery and budgets
• Mentor junior colleagues and support their technical development

What We're Looking For

• Completed degree in Computer Science, Business Informatics, Business Administration, or comparable qualification
• Minimum 5 years of SAP development experience, ideally with exposure to utilities industry processes
• Strong, proven expertise in ABAP with comprehensive experience in customizing and developing SAP Web UI components (BOL/GENIL)
• Solid knowledge of OData services
• Deep familiarity with classic SAP CRM systems, understanding legacy architectures (preferably Interaction Center and customer service processes)
• Exposure to S/4HANA transformation projects or modern data models such as CDS-Views (or strong motivation to develop this expertise)
• Analytical mindset with creative problem-solving abilities and experience working in structured project environments
• Excellent communication skills in both German and English
• High performance orientation, organizational talent, and resilience during demanding project phases
• Nice to have: Architectural experience with CX solutions (Sales & Service Cloud environments)

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and technical strengths. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client organization directly, as all communications are managed through our talent team to ensure a professional, coordinated process.

Pay

Compensation details will be discussed during the screening process based on experience level and specific qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We evaluate all candidates based on qualifications and merit without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics.