(Senior) Program Operations Manager*in (d/m/w)

About This Opportunity

We are representing a confidential education organization in Berlin that is seeking a (Senior) Program Operations Manager to join their growing team. This is a central operational role where you'll ensure training programs run smoothly from start to finish, coordinate multiple locations, and continuously optimize processes across the organization.

In this position, you'll take end-to-end responsibility for course operations, manage relationships with internal teams and external partners, and drive process improvements that make operations more efficient and scalable. You'll be close to day-to-day operations while also shaping the structures and systems that support growth.

Responsibilities

• Own end-to-end course operations from day one through completion, ensuring all operational deadlines are met across stakeholder groups
• Serve as a bridge between departments and participants, finding rapid solutions to short-term challenges
• Manage multiple training locations (Berlin, Hamburg, Bielefeld, Munich), ensuring smooth operations and strategic development
• Coordinate with on-site contacts to maintain consistent quality across all locations
• Analyze existing processes regularly to identify opportunities for optimization, automation, and streamlining
• Ensure current workflows are documented in a user-oriented manner
• Lead multi-stakeholder projects from identification through final implementation
• Manage external partners including co-working spaces, publishers, and certification bodies
• Negotiate contracts and ensure external stakeholders contribute effectively to program success

What We're Looking For

• Successfully completed degree or professional training in business, social sciences, or natural sciences
• Several years of practical experience in dynamic start-up or scale-up environments, ideally with multi-stakeholder projects and operations focus
• Strong problem-solving skills with ability to understand different perspectives and proactively develop independent solutions
• Hands-on mentality with enthusiasm for tackling spontaneous tasks and taking on new responsibilities in a small team environment
• Proven stakeholder and project management capabilities, able to structure complex projects and ensure deadlines are met
• Ability to prioritize independently and juggle multiple priorities while maintaining overview
• Excellent communication skills to explain problems clearly and enable stakeholders to implement solutions
• Agile working style with comfort operating at different levels and adapting quickly to changing circumstances
• Tech-savvy with ability to quickly learn new tools and interest in leveraging AI to improve workflows
• Fluent in German written and spoken (minimum C1 level)

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client for consideration. Throughout the process, we'll keep you informed and provide guidance. Please do not contact the client organization directly – all communication should go through our recruiting team to ensure the best outcome for your candidacy.

The client's process includes: initial screening call (30 minutes), technical interview with leadership (60 minutes), case study presentation on-site addressing a current operational challenge, and final decision within one week.

Position Details

Employment Type: Full-time, permanent contract

Location: Berlin (hybrid: 3 days per week in office at Alexanderplatz including 2 fixed team days + 1 flexible day)

Hours: 40 hours per week, Monday to Friday

Benefits include: 30 days vacation, workation options, annual offsites, team events, ergonomic workspace with refreshments provided

Pay

This position offers compensation through the client organization. Specific salary details will be discussed during the interview process based on your qualifications and experience.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.