Senior Product Manager, Order Quality

About This Opportunity

We are representing a confidential e-commerce client in their search for a Senior Product Manager to own Order Quality initiatives. This role sits at the intersection of shopper and customer experiences, focusing on improving item discovery, replacement workflows, and preference communication systems that drive customer satisfaction and operational excellence.

You'll lead the vision, strategy, and execution for critical fulfillment quality improvements, partnering with a dedicated team of engineers, designers, and data scientists to deliver reliable experiences for customers and efficient workflows for field teams.

Responsibilities

• Own the end-to-end product strategy and roadmap for Order Quality within fulfillment operations, driving initiatives from discovery through scaled launch
• Define and implement shopper and customer flows leveraging AI and LLM technologies to improve order accuracy and satisfaction
• Partner with design and research teams to deeply understand customer and shopper needs, developing solutions informed by in-store retail shopping experiences
• Define success metrics and run rigorous experimentation programs (A/B tests, multivariate tests) to improve engagement, conversion, and retention
• Collaborate cross-functionally with engineering, data science, operations, partnerships, legal, and privacy teams to deliver responsibly built features at scale
• Build alignment across diverse stakeholders, communicate tradeoffs clearly, and prioritize ruthlessly to maximize customer and business impact

What We're Looking For

• 4+ years of product management experience, ideally within operationally complex physical environments
• Proven track record building products end-to-end, driving initiatives from early concept through scaled delivery
• Strong data literacy with comfort navigating ambiguity using analytical rigor to prioritize and make sound tradeoffs
• Excellent communication skills with ability to influence cross-functional teams and senior stakeholders around shared goals without direct authority
• Deep understanding of customer experience with accountability to meaningful customer and commercial outcomes
• Entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards

How We Work With You

When you apply through Get A Job.ai, our talent team conducts an initial screening to understand your background and fit for this role. We then submit qualified candidates to our client for consideration. Please apply only through our platform and do not contact the client directly, as we manage the recruitment process end-to-end.

Pay

This position is remote within the United States. Compensation has not been disclosed for this role. Get A Job.ai will discuss pay expectations during the screening process.

Equal Opportunity

Get A Job.ai is committed to presenting diverse candidate pools to our clients and providing equal opportunity throughout our recruitment process.