Senior Manager of Customer Onboarding

About This Opportunity

Our talent team is representing a confidential client in the vertical SaaS space. They are seeking a Senior Manager of Customer Onboarding to build and lead a high-performing team responsible for driving software adoption, digital workflow enablement, and payment platform utilization across their customer base.

This is a remote role based in the United States, with an expectation to work EST hours and approximately 10% travel.

Responsibilities

• Build and lead a team of onboarding managers—set clear expectations, coach to the top of each person's range, and develop them into consistent performers
• Own the end-to-end onboarding experience, ensuring smooth transitions, on-time delivery, and best-in-class program quality
• Drive customer enablement strategy and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth
• Serve as escalation point for complex onboarding challenges, collaborating cross-functionally to resolve issues
• Guide team and customers through data migration, setup, and account activation while ensuring data integrity and security
• Redesign onboarding processes using AI and tech-enabled workflows to reduce time-to-value and increase customer satisfaction
• Own enablement program playbooks, milestones, and coaching cadences that produce measurable adoption and workflow competence
• Run regular performance rhythms including 1-on-1s, team reviews, and metrics analysis to identify coaching opportunities
• Partner with Sales, Product, and Customer Success to deliver seamless client experiences and report on program performance to leadership

What We're Looking For

• 6-10 years of experience in SaaS onboarding, implementation, or similar roles
• At least 3 years leading a team of individual contributors—this is not a first-time management role
• Proven track record owning team performance, including coaching, accountability, and managing underperformance to a standard
• Demonstrated success driving software adoption and payments or digital-workflow utilization with quantifiable metrics
• Proven ability to develop individual contributors into consistent, high performers
• Experience designing or rebuilding an onboarding or enablement program, including playbooks, milestones, and quality standards
• Project management discipline to manage competing priorities; experience applying AI or automation to service delivery is a plus
• Excellent communication and relationship-building skills with confidence to guide stakeholders through workflow changes
• Familiarity with data migration as part of initial setup and activation
• One of two backgrounds: (a) hands-on understanding of fund accounting and association management, or (b) strong track record leading onboarding teams in vertical SaaS or ERP with appetite to learn industry-specific workflows quickly
• Bachelor's degree preferred but not required

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and interest in this role. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly—all communication and coordination will flow through our team to ensure a smooth process.

Pay

Pay via Get A Job.ai: $100,000–$120,000 USD annually (base salary plus any applicable bonuses or commissions).

Get A Job.ai is an equal opportunity recruiter. We work with clients and candidates without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.