Senior Customer Success Manager (f/m/d)

About This Opportunity

We are representing a fast-growing B2B SaaS organization serving the industrial maintenance sector across Europe. Our client is building the next generation of maintenance management software, helping operations teams keep critical equipment and infrastructure running smoothly for major enterprises.

We're seeking a Senior Customer Success Manager to join their Munich team on a hybrid basis. You'll play a central role in customer enablement, driving adoption, retention, and expansion while building lasting relationships with clients.

Responsibilities

• Manage the full customer lifecycle, from onboarding through renewal and expansion
• Build trusted relationships with key stakeholders and drive long-term customer value
• Enable new customers to achieve rapid time-to-value and sustained platform adoption
• Identify upselling and cross-selling opportunities in collaboration with Sales teams
• Design and deliver impactful workshops and training sessions for customer teams
• Act as the voice of the customer internally, influencing product roadmap and priorities
• Continuously improve Customer Success processes and best practices

What We're Looking For

• 3+ years of experience in Customer Success, Account Management, or strategy/process consulting
• Proven track record in B2B SaaS or manufacturing/industrial software environments
• Strong business acumen with the ability to understand customer motivations and drive product adoption
• Experience designing and facilitating workshops and training sessions
• Excellent communication and assertiveness skills, with a customer-first mindset
• Analytical thinking and problem-solving abilities with technical affinity
• Fluency in German (C2 level) and English (C1 level), both written and spoken
• Goal-oriented approach with the ability to remain composed under pressure

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match you with the right opportunity. Once aligned, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through Get A Job.ai to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience level and qualifications.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.