Senior Customer Success Manager

Responsibilities

We are representing a confidential AI technology client seeking a Senior Customer Success Manager in London. In this role, you will partner with enterprise customers to guide them through AI-driven transformation initiatives. Your work will span strategic planning, requirements gathering, solution design collaboration, and long-term relationship management.

Your day-to-day responsibilities include:

• Developing trusted advisor relationships with customers, from c-suite stakeholders to individual contributors
• Facilitating requirements gathering and process mapping for standard operating procedures; documenting in clear, precise, and actionable terms
• Collaborating with engineers to translate customer requirements into solution designs, guiding customers on configuration best practices and prompt strategy
• Monitoring usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
• Maintaining deep product knowledge of fast-expanding AI capabilities; remaining market aware of the evolving AI-agent industry
• Leading Success Plans, QBRs/EBRs, and strategic planning sessions with customers
• Prioritizing competing demands to drive the highest-value outcomes across your customer portfolio
• Being the Voice of the Customer internally, advocating for customers' needs and shaping solutions strategy

What We're Looking For

Our client seeks candidates with 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS Customer Success Manager roles. You should bring strong technical acumen and a passion for AI and agent-building (coding not required).

Key qualifications include:

• Experience with business process mapping, requirements analysis, and solution design
• Ability to simplify and communicate complex problems clearly across diverse audiences
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
• Self-motivated, adaptable, and curious team player with a high level of self-efficacy

How We Work with You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening conversation. If there's a strong match, we will submit your candidacy to our client for consideration. Throughout the process, we serve as your advocate and guide. Please do not contact the client directly, as all communication should flow through our recruiting team to ensure the best outcome for your application.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We evaluate all candidates based on qualifications and merit, and we welcome applications from individuals of all backgrounds.