French Bilingual, Partner Support Coordinator

Trupanion is hiring a French Bilingual, Partner Support Coordinator to join our Partner Support Team and become a trusted first point of contact for the partners who power our business across the United States.

About the Role

As a French Bilingual, Partner Support Coordinator at Trupanion, you'll deliver real-time, multi-channel assistance to veterinary hospitals, breeders, shelters, Territory Partners (our field sales representatives), State Farm, and members of our Hospital Employee Benefits and Veteran Affairs programs. This is a phone- and queue-driven position where you'll balance high interaction volume with thoughtful, accurate service. Success is measured by productivity, quality, and the experience you create — so attention to detail, process discipline, and sound judgment for nuanced situations all matter.

While this role is open to candidates anywhere in the U.S., those near greater Seattle follow a hybrid schedule, working from our casual, pet-friendly office at least three days a week. Hours are Monday through Friday, 7:30 AM to 4:00 PM Pacific Time, with occasional adjustments based on business needs.

Key Responsibilities

• Support partners in real time across phone, email, and chat channels
• Manage a steady flow of inbound and outbound contacts in a queue-based setting
• Diagnose technical and process issues, escalating when needed
• Share accurate details on Trupanion products, coverage, policies, claims, and partner programs
• Research and resolve complex partner concerns with a solutions-first approach
• Partner with internal teams to keep the experience seamless
• Consistently hit or surpass productivity, quality, and satisfaction targets

Qualifications

• Fluency in both English and French is required (Quebec French preferred)
• 2+ years in a customer- or partner-facing contact center
• 2+ years handling high-volume support across phone, chat, and email queues
• Background in veterinary, pet insurance, or healthcare is a plus
• Strong verbal and written communication skills
• Ability to learn and move quickly between systems such as phone platforms, CRM, and Excel
• Detail-oriented with a knack for following standard operating procedures

About Trupanion

Trupanion is a leading provider of medical insurance for cats and dogs across North America, on a mission to help responsible pet owners budget and care for their pets. This full-time role pays $23 per hour and includes monthly bonus eligibility, Restricted Stock Units vesting over four years, fully covered medical, dental, and vision benefits, paid time off, and free pet health insurance. Trupanion is an equal-opportunity employer that embraces diversity and provides reasonable accommodations throughout the hiring process.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.