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Strong fit if you are bilingual (French/English), patient with partner workflows, and motivated by pet-health insurance operations. Thin public employee-sentiment data means culture and pay should be validated directly with the recruiter.
As a French Bilingual Partner Support Coordinator, you help veterinary and other partners use Trupanion’s coverage and tools. Typical work includes answering partner questions in English and French, walking clinics through enrollments and claims workflows, logging cases, escalating product or underwriting issues, and keeping partner relationships clear and responsive.
It sells and administers medical insurance for pets across several markets and underwrites through APIC.
Partner support must serve clinics and partners who work in French as well as English, with clear, accurate guidance.
No salary figures are in the provided data; ask Trupanion for band, benefits, and location expectations.
Website: trupanion.com
Trupanion, Inc. is a pet insurance provider headquartered in Seattle, Washington. Established in 1998, Trupanion operates across the United States, Canada, Australia, and Puerto Rico. The company offers coverage for pets and is self-underwritten by the American Pet Insurance Company (APIC).
Public cache only — not an employee review.
Trupanion is hiring a French Bilingual, Partner Support Coordinator to join our Partner Support Team and become a trusted first point of contact for the partners who power our business across the United States. About the Role As a French Bilingual, Partner Support Coordinator at Trupanion, you'll deliver real-time, multi-channel assistance to veterinary hospitals, breeders, shelters, Territory Partners (our field sales representatives), State Farm, and members of our Hospital Employee Benefits and Veteran Affairs programs. This is a phone- and queue-driven position where you'll balance high interaction volume with thoughtful, accurate service. Success is measured by productivity, quality, and the experience you create — so attention to detail, process discipline, and sound judgment for nuanced situations all matter. While this role is open to candidates anywhere in the U.S., those near greater Seattle follow a hybrid schedule, working from our casual, pet-friendly office at least three days a week. Hours are Monday through Friday, 7:30 AM to 4:00 PM Pacific Time, with occasional adjustments based on business needs. Key Responsibilities Support partners in real time across phone, email, and chat channels Manage a steady flow of inbound and outbound contacts in a queue-based setting Diagnose technical and process issues, escalating when needed Share accurate details on Trupanion products, coverage, policies, claims, and partner programs Research and resolve complex partner concerns with a solutions-first approach Partner with internal teams to keep the experience seamless Consistently hit or surpass productivity, quality, and satisfaction targets Qualifications Fluency in both English and French is required (Quebec French preferred) 2+ years in a customer- or partner-facing contact center 2+ years handling high-volume support across phone, chat, and email queues Background in veterinary, pet insurance, or healthcare is a plus Strong verbal and written communication skills Ability to learn and move quickly between systems such as phone platforms, CRM, and Excel Detail-oriented with a knack for following standard operating procedures About Trupanion Trupanion is a leading provider of medical insurance for cats and dogs across North America, on a mission to help responsible pet owners budget and care for their pets. This full-time role pays $23…
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