Reception Desk Representative, Per Diem

Baystatehealth is now hiring a Reception Desk Representative, Per Diem for its Springfield, Massachusetts location. This full-time opportunity places you front and center to welcome guests, manage communications, and keep daily front-desk flow running smoothly for everyone who visits or calls in.

What This Role Involves

The Reception Desk Representative, Per Diem role with Baystatehealth centers on delivering exceptional first-contact experiences in Springfield, Massachusetts. You become the reliable link between visitors, callers, and the internal team, balancing greetings, information routing, and light administrative support so the day stays organized. Success means staying approachable under pressure, handling volume with consistency, and helping people feel attended to from the moment they arrive or dial in.

Core Duties

Day-to-day work as Reception Desk Representative, Per Diem typically includes these responsibilities:

• Greeting every visitor and caller in a warm, professional manner and directing them accurately
• Operating multi-line phone systems, taking clear messages, and transferring calls without delay
• Maintaining guest logs, appointment books, and basic visitor tracking tools
• Keeping the reception desk and waiting area tidy, stocked, and ready for arrivals
• Performing light data entry, filing, mail sorting, and other administrative follow-through
• Collaborating with colleagues to answer routine questions and escalate more complex needs promptly
• Upholding confidentiality and a polished presence that reflects well on Baystatehealth at all times

Who We're Looking For

Candidates who thrive as a Reception Desk Representative, Per Diem in Springfield, Massachusetts usually bring these qualities:

• Clear, courteous verbal and written communication skills suited to diverse audiences
• Prior front-desk, customer-service, or receptionist experience preferred but not mandatory
• Strong organization and the ability to juggle phones, walk-ins, and paperwork simultaneously
• Comfort with standard office software and willingness to learn internal systems quickly
• Dependable reliability, a calm demeanor under peak traffic, and genuine attentiveness to people
• Basic keyboarding accuracy and an eye for detail when recording messages or notes

Working at Baystatehealth

Baystatehealth is hiring for this role and offers a supportive team environment where the Reception Desk Representative, Per Diem can contribute meaningfully while developing practical administrative strengths among collaborative colleagues in Springfield, Massachusetts.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.